Music Learning Experience Coordinator
hace 1 mes
Emapta Latam is seeking a highly skilled Customer Experience Manager to join our team and contribute to our mission of transforming global outsourcing. As a key member of our operations team, you will play a vital role in delivering exceptional music learning experiences to students worldwide.
Key Responsibilities:
- Manage client relationships and ensure seamless communication throughout the customer journey.
- Coordinate schedules and oversee client communications to deliver outstanding music lessons.
- Engage potential clients and drive growth through lead conversion targets.
- Collaborate with sales teams to ensure smooth execution of sales workflows.
Requirements:
- Strong background in customer relations with critical thinking abilities and problem-solving skills.
- Experience working with U.S. companies and demonstrated ability to drive processes and procedures.
- Prior experience in customer service or a related field is preferred.
Benefits:
- Flexible 5-day work week with occasional weekend shifts.
- Remote work arrangement with provided work equipment.
- Generous vacation allowance with opportunities for upskilling and professional development.
About Emapta Latam:
We are a pioneer in the music education space, dedicated to making high-quality music lessons accessible to students of all ages and skill levels. Our commitment to excellence reflects in our state-of-the-art facilities, competitive compensation, and supportive work environment that fosters professional growth.
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