Global Technical Operations Manager

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Ingepsy A tiempo completo

**Company Overview:**

Ingepsy, a leading global provider of end-to-end software and cloud technology solutions, is headquartered in Switzerland. With approximately 65,000 customers supported by its 8,700 employees, Ingepsy plays a significant role in the digital transformation of businesses worldwide.

**Job Description:**

We are seeking a highly skilled Global Technical Operations Manager to join our team. As a key member of our operations team, you will be responsible for ensuring compliance with Service Level Agreements (SLAs) and operational stability, guaranteeing the accurate functioning of technological tools. You will act as the direct liaison with clients, leading service evolution and proposing operational improvements while ensuring project margin and reporting progress to the unit director.

**Required Skills and Qualifications:**

To excel in this role, you should possess:

  • Systems Engineering professional or related fields with a solid track record in operations and project management for large accounts, specializing in platform management and service desk support.
  • Knowledge and experience in leading technological projects using PMI and ITIL methodologies, ensuring objectives and optimizing resources, time, and budget.
  • Experience in the direct management of processes with clients.
  • ITIL certification.

**Benefits:**

As a valued member of our team, you will enjoy:

  • An open culture with lived values for an appreciative and encouraging work environment.
  • Opportunity to develop your potential in a personalized way and according to your objectives within the role.
  • Health policy for you and preferential rate for your family.
  • 100% disability payment.
  • Economic incentive program for employee referrals for active positions.
  • You will be part of one of the most driven Employee Funds in the industry where you will have access to savings, credits, and special agreements with allied brands.
  • Spaces for leisure, celebrations, and recreation for your physical and mental health.

**Salary:** The estimated annual salary for this position is $120,000 - $150,000 based on location and industry standards. This compensation package reflects the company's commitment to attracting and retaining top talent. The exact salary will be discussed during the hiring process.



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