Senior Business Operations Manager
hace 13 horas
About Sutherland Global
We are a global technology company that combines artificial intelligence, automation, cloud engineering, and advanced analytics to deliver digital transformation solutions for businesses. Our expertise spans various industries, and we work with iconic brands worldwide to provide tailored solutions that drive business success.
Unlocking Digital Performance
We believe in the power of human expertise combined with artificial intelligence to develop innovative digital solutions. Our goal is to help businesses unlock their full potential by providing transformative outcomes and enduring relationships.
Job Description
As a Senior Business Operations Manager at Sutherland Global, you will be responsible for driving team performance, strengthening relationships, and influencing the lives of others. You will impact the bottom line by meeting and exceeding KPI targets, while also managing attrition, shrinkage, and other critical metrics. Additionally, you will coach and mentor consultants, inform leadership on the latest trends, and define Sutherland's reputation within the team.
Qualifications
- 6 months tenure without any disciplinary actions
- Strong analytical skills
- English proficiency B2 is a must
- Excellent verbal, writing, and interpersonal communications skills
- Pro-active in developing trust and professional rapport with employees and team members
- Advanced-level knowledge of MS Office suite
- Able to interpret data, identify trends, report, and make suggestions for improvements
- Demonstrated leadership skills
- Knowledge on Talent Management, compensation, and rewards (desirable)
- Able to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
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