Insurance Status Coordinator

hace 7 días


Bogotá, Bogotá D.E., Colombia Emapta A tiempo completo

Transforming Insurance Claims with Exceptional Service

Emapta, a pioneering outsourcing solutions company, is seeking an exceptional Insurance Status Coordinator to join their team in Bogotá or Medellín, Colombia. In this role, you will play a crucial part in delivering outstanding customer service by providing timely updates on insurance claims, resolving client concerns, and building trust through clear communication.

The Role at a Glance:

  • Employment Type: Indefinite Term Contract
  • Shift: Monday to Friday | 9:00 AM – 6:00 PM EST or Colombian Time
  • Work Setup: Onsite in Bogotá/Medellín

Your Key Contributions:

  1. Provide courteous and professional customer service in person or over the phone, ensuring clients feel supported every step of the way.
  2. Strive to retain existing clients and develop new business opportunities through efficient service delivery, utilizing your strong understanding of First Party Insurance Litigation.
  3. Update clients on the status of their claims or cases accurately and promptly, maintaining a high level of professionalism throughout interactions.
  4. Handle a high volume of calls while maintaining a professional demeanor, effectively resolving client complaints, concerns, and inquiries in a timely manner.
  5. Build trust and effective relationships with clients by actively listening to their needs, fostering open communication and empathy.
  6. Collaborate closely with attorneys and supporting staff to ensure seamless service delivery, leveraging your excellent customer service and interpersonal skills.

Requirements for Success:

  • English proficiency at a C1 level or higher, enabling effective communication with diverse clients.
  • 1-2 years of related experience or equivalent, showcasing your ability to adapt to dynamic environments and thrive under pressure.
  • Strong understanding of First Party Insurance Litigation, demonstrating your expertise in the field.
  • Excellent customer service and interpersonal skills, necessary for building trust with clients and navigating complex situations.
  • Proficiency in Microsoft Word, Outlook, and Excel, enhancing your productivity and efficiency in a fast-paced environment.
  • Effective communication skills with individuals at all levels and diverse backgrounds, allowing you to navigate multicultural teams and client bases.

About Emapta:

Emapta has pioneered personalized outsourcing solutions since 2010, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and supportive work environment that fosters professional growth.

Estimated Salary Range: $25,000 - $35,000 per annum, depending on qualifications and experience.



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