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Service Delivery Manager

hace 2 meses

Bogotá, Bogotá D.E., Colombia Capgemini A tiempo completo
Designated Service Manager - Cisco Support Engineer

At Capgemini, we empower our employees to shape their careers and make a meaningful impact. As a Designated Service Manager, you will be part of a collaborative community that drives innovation and excellence. Our team helps leading organizations unlock the value of technology and build a more sustainable, inclusive world.

Key Responsibilities

  1. Provide expert Jumpstart services to ensure seamless onboarding.
  2. Offer implementation advice and assistance to drive successful deployments.
  3. Deliver proactive product assistance to ensure optimal system performance.
  4. Lead integration and change management efforts to minimize disruption.
  5. Collaborate on deployment readiness and planning to ensure smooth transitions.
  6. Provide migration and upgrade assistance to ensure compatibility.
  7. Conduct solution audits and tune-ups to optimize system efficiency.
  8. Perform health checks and progress reviews to identify areas for improvement.
  9. Offer incident management and escalation support to resolve critical issues.
  10. Develop and implement a comprehensive onboarding program for new customer helpdesks and IT teams.
  11. Provide customized configuration support to meet unique customer needs.
  12. Deliver training and walkthroughs on feature advancements to ensure customer proficiency.

Required Skills

  1. Desirable knowledge and experience with advanced Cisco security products, including Firepower, AMP, and FTD.
  2. Desirable knowledge and experience with Cisco ACS & ISE.

About Capgemini

Capgemini Engineering is a global leader in engineering services, bringing together a team of experts to help innovative companies unleash their potential. From autonomous vehicles to lifesaving robots, our digital and software technology experts provide unique R&D and engineering services across all industries. Join us for a career full of opportunities and make a difference.