Community Engagement and Support Professional

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Somewhere A tiempo completo
Job Title: Community Support and Engagement Specialist

At Somewhere, we're looking for a talented Community Support and Engagement Specialist to join our team. As a Community Support and Engagement Specialist, you will be responsible for providing exceptional customer support and engagement to our community members.

Key Responsibilities:

* Respond to member inquiries via email and chat, providing professional and timely support during PST hours.
* Monitor and manage our Slack community, engage in discussions, and respond to member questions to keep the conversation active.
* Engage with comments, facilitate connections between members, and ensure that all community members feel supported and valued.
* Assist with setting up event pages on platforms like Lu.Ma, keeping event details updated, and coordinating with guest speakers to gather bios and event descriptions.
* Manage mentor cancellations and notify waitlisted members of any openings.
* Help track campaign success, prepare reports for advertisers, and manage follow-up communications.

Requirements:

* Excellent verbal and written communication skills.
* Strong organizational abilities and attention to detail.
* Prior experience in customer support or community management is a plus.
* Proficiency in Canva for basic design tasks.
* Familiarity with Slack or similar communication platforms.
* Ability to work independently during PST hours.

Language: English

Location: Remote (LAT-AM)

Pay: USD 1,000 - 1,500 per month

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