Bilingual Customer Service Representative

hace 4 semanas

Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Agent to join our team on a part-time basis. In this role, you will provide exceptional support to customers across various channels, including email, phone, chat, and social media, handling inquiries, complaints, and order management tasks. This position requires a customer-centric individual with excellent communication skills, attention to detail, and the ability to handle multiple tasks effectively. Fluency in both English and Spanish is highly preferred, as well as experience in eCommerce customer service.

Key Responsibilities
  • Respond to customer inquiries, troubleshoot issues, and resolve concerns through email, phone, chat, and social media platforms.
  • Assist with order processing, manage returns, exchanges, and handle refunds promptly and accurately.
  • Handle and follow up on reimbursement cases on various platforms, ensuring cases are resolved and logged correctly.
  • Manage and respond to customer reviews, ensuring feedback is addressed professionally and constructively.
  • Maintain accurate records of customer interactions, case outcomes, and resolutions to support team reporting.
  • Address customer complaints promptly and professionally, ensuring customer satisfaction with each resolution.
Requirements
  • Previous experience in customer service, ideally within eCommerce (e.g., TikTok Shop experience a plus).
  • Fluent in both English and Spanish, with strong written communication skills in English.
  • Proficient in using customer service tools like Zoho Desk; comfortable working with various digital platforms.
  • Strong communication, empathy, problem-solving, and time management skills. Detail-oriented, adaptable, and able to work independently in a fast-paced environment.
Benefits
  • Permanent work from home
  • Immediate hiring
  • Steady freelance job

  • Bilingual Customer Service Representative

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Outplex A tiempo completo

    Customer Service Representative - BilingualWe are seeking a highly motivated and enthusiastic individual to join our customer service team at Outplex. As a Bilingual Customer Service Representative, you will be responsible for handling inbound inquiries via phone, assisting customers with general questions, and resolving problems and clarifying issues.Key...

  • Bilingual Customer Service Representative

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia TTEC A tiempo completo

    Bilingual Customer Service Representative OpportunityWe are seeking a highly skilled and motivated Bilingual Customer Service Representative to join our team in Bogotá, Colombia. As a key member of our customer experience team, you will be responsible for providing exceptional service to our clients, resolving issues, and exceeding customer expectations.Key...

  • Bilingual Customer Service Representative

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Teletech Holdings, Inc. A tiempo completo

    Unlock Your Potential as a Bilingual Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Do you have a flair for languages and a knack for problem-solving? We're seeking a talented Bilingual Customer Service Representative to join our team in Bogota, Colombia.About the RoleAs a Bilingual Customer Service...

  • Bilingual Customer Service Representative

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Outplex A tiempo completo

    Customer Service Representative - BilingualWe are seeking a highly motivated and enthusiastic individual to join our customer service team at Outplex. As a Bilingual Customer Service Representative, you will be responsible for handling inbound inquiries via phone, assisting customers with general questions, and resolving problems and clarifying issues.Key...

  • Bilingual Customer Service Representative

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    Job Title: Bilingual Customer Service RepresentativeJob Description:We are seeking a highly skilled and multilingual customer service representative to join our team at BruntWork. As a bilingual customer service representative, you will be responsible for handling inbound customer calls, providing support through online chat, email, and video calls, and...

  • Bilingual Customer Service Representative

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia KM2 Solutions A tiempo completo

    At KM2 Solutions, we are seeking a highly skilled Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, addressing their concerns, and resolving their issues in a professional and timely manner.Key Responsibilities:Providing bilingual...

  • Bilingual Customer Service Representative

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Outplex A tiempo completo

    Customer Service Representative Job Description **About the Role** We are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at Outplex. As a representative, you will be the face of our company, providing exceptional customer care and support to our clients. **Key Responsibilities** * Handle inbound inquiries via...

  • Customer Service Representative

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Outplex A tiempo completo

    We are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at Outplex. As a Bilingual Customer Service Representative, you will be responsible for handling inbound inquiries via phone, assisting customers with general questions, and resolving problems and clarifying issues. You will also be researching and exploring...

  • Bilingual Customer Service Representative

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia TTEC A tiempo completo

    Unlock Your Potential as a Bilingual Customer Service RepresentativeAre you passionate about helping others and delivering exceptional customer experiences? Do you have a flair for languages and a knack for problem-solving? We're seeking a talented Bilingual Customer Service Representative to join our team in Bogotá, Colombia!As a Bilingual Customer Service...

  • Bilingual Customer Service Representative

    hace 2 meses

    Bogotá, Bogotá D.E., Colombia KM2 Solutions A tiempo completo

    Job Summary:KM2 Solutions is seeking a highly skilled Bilingual Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service to our clients, resolving customer complaints, and ensuring customer satisfaction.Key Responsibilities:Customer Service: Respond to...

  • Bilingual Customer Service Representative

    hace 2 meses

    Bogotá, Bogotá D.E., Colombia TTEC A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Bilingual Customer Service Representative to join our team at TTEC. As a key member of our customer experience team, you will be responsible for providing exceptional service to our clients, resolving customer issues, and exceeding customer satisfaction goals.Key ResponsibilitiesRespond to customer...

  • Bilingual Customer Service Representative

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Bruntwork A tiempo completo

    Job Title: Bilingual Customer Service RepresentativeJob Description:As a Bilingual Customer Service Representative for Bruntwork, you will be the first point of contact for clients, managing inquiries, generating quotes, and nurturing leads. You will utilize specialized software to streamline operations and play a crucial role in converting prospects into...

  • Bilingual Customer Service Representative

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    Job Title: Bilingual Customer Service RepresentativeThis is a remote position that requires a proactive and empathetic individual to provide outstanding support to customers across various channels, including email, phone, chat, and social media.Key Responsibilities:Respond to customer inquiries, troubleshoot issues, and resolve concerns through email,...

  • Customer Service Representative

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Asurion A tiempo completo

    Customer Care and Sales RepresentativeAsurion is seeking a highly motivated and customer-focused individual to join our front-line support team as a Customer Care and Sales Representative. In this role, you will be responsible for providing exceptional customer service while selling our In-Home warranty service and other product offerings to customers on...

  • Bilingual Customer Service Representative

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia KM2 Solutions A tiempo completo

    Job SummaryWe are seeking a highly skilled Bilingual Agent to join our team at KM2 Solutions. As a Bilingual Agent, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a professional and timely manner.Key ResponsibilitiesProvide bilingual support to customers via phone,...

  • USAC Bilingual Customer Service Representative

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia 3M A tiempo completo

    Join Our Team as a USAC Bilingual Customer Service RepresentativeAt 3M, we're committed to innovation and excellence. We're seeking a highly skilled and motivated USAC Bilingual Customer Service Representative to join our team.Key Responsibilities:Act as the primary liaison between 3M and our customers, providing exceptional service and support.Handle order...

  • Bilingual Customer Service Representative

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    Job Title: Bilingual Customer Service RepresentativeJob Description:This is a remote position where you will be the first point of contact for clients, managing inquiries, generating quotes, and nurturing leads. You will utilize specialized software to streamline operations and play a crucial role in converting prospects into satisfied...

  • Bilingual Customer Service Representative

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia KM2 Solutions A tiempo completo

    Job SummaryWe are seeking a highly skilled Bilingual Agent to join our team at KM2 Solutions. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients in a bilingual capacity.Key ResponsibilitiesCustomer Communication: Respond to customer inquiries, resolve issues, and provide product information...

  • Bilingual Customer Service Representative

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia 3M A tiempo completo

    Customer Service Representative Job DescriptionAt 3M, we're committed to innovation and excellence. As a Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences. Your primary responsibilities will include:Acting as the primary liaison between 3M and our customersHandling order entry, order status, product...

  • USAC Bilingual Customer Service Representative

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia 3M A tiempo completo

    Join 3M's Innovative TeamAt 3M, we're committed to innovation and creativity. We're looking for a talented USAC Bilingual Customer Service Representative to join our team.About the RoleThis is a unique opportunity to work with a diverse group of people from around the world. As a USAC Customer Service Representative, you'll be the primary liaison between 3M...