Client Relations Account Manager

hace 4 semanas


Bogotá, Bogotá D.E., Colombia Worldpay A tiempo completo

Unlock Your Potential at Worldpay

We're seeking an experienced Operations Corporate Support Manager-Back Office to join our dynamic LATAM Commercial team. As a key member of our team, you'll play a vital role in ensuring a positive and consistent relationship between our Operations teams and other internal teams, as well as external partners.

Your Key Responsibilities:

  • Serve as the primary point of contact for the Operations team, supporting problem resolution and ensuring the correct operation of the acquiring product.
  • Provide analysis on how issues or planned changes in the operation might impact other teams or external customers.
  • Support Development and Product teams with planned change validations.
  • Monitor the overall performance of the assigned product and market operation, identifying issues, proposing solutions, and improvement opportunities.
  • Ensure the correct configuration of clients in the system/platform.
  • Coordinate with clients, relationship managers, and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed, and all operational arrangements are in place to service assigned accounts.

What We're Looking For:

  • A strong aptitude to analyze and solve problems.
  • The ability to have both an analytical and 360° view of the status of our operation and how changes or issues might impact other teams or external customers.
  • Demonstrates effective people skills and sensitivities when dealing with other teams and external partners.
  • Strong organizational, prioritization, and time management skills.
  • Ability to work both independently and in a team environment.
  • Advanced level of verbal and written communication skills in English.
  • Prior banking or finance-related experience is a plus.

What We Offer:

  • A competitive salary and benefits.
  • Medical Benefits.
  • Paid time off.
  • Global employee assistance program.

We're excited to hear from you if you're a motivated and experienced professional looking to take your career to the next level. Apply now to explore this exciting opportunity



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