Operations Director
hace 1 semana
We are seeking an experienced Operations Director to lead our customer experience team. In this role, you will be responsible for managing and utilizing metrics to drive positive change in areas such as Service Level Agreements, Productivity, Customer Satisfaction, Quality, NPS and Contact Rate.
- Work with direct reports to find learnings from real life situations to set and improve metric-based goals.
- Monitor costs and losses incurred by managing team's contribution to the greater Customer Experience budget.
- Ensure employee happiness by working with Leads to create strong connections with the whole team and utilize effective communication to help translate the Mission of our client into meaningful and clear goals.
TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
-
Meeting Operations Director
hace 2 semanas
Colombia Bcd Meetings & Events Llc A tiempo completoWe are seeking a seasoned Meeting Operations Director to lead our LATAM operations, driving business growth and client satisfaction. About UsBcd Meetings & Events LlcWe are a leading global meetings and events agency, trusted by clients across LATAM for our innovative approach and commitment to excellence. Job SummaryThe Meeting Operations Director will...
-
Clinical Operations Director
hace 3 semanas
Colombia destinationone Consulting A tiempo completodestinationone Consulting is a leading recruitment agency specializing in diverse sectors, including Healthcare, Health Tech, Government, Municipalities, Non-Profits, Legal, Public Accounting, and Food. We are building a comprehensive database of opportunities in these fields. By applying, you enable our recruiters to quickly match you with suitable roles...
-
Director Operations, Global Accounts
hace 5 meses
Colombia, Huila TaskUS A tiempo completo**About TaskUs**:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
-
Director of Business Operations for Colombia
hace 2 días
Colombia TaskUs Colombia SAS A tiempo completoAbout the RoleTaskUs, a leading provider of outsourced digital services, is seeking a skilled Director of Business Operations for our Colombia office. As a key member of our leadership team, you will be responsible for overseeing day-to-day operations to support growth and drive business outcomes.
-
Operations Director
hace 2 semanas
Colombia TDCX Group A tiempo completoUnlock your potential and drive success with TDCX Group as a Operations Director. We're seeking a seasoned professional to lead our team and deliver exceptional customer experiences.About the RoleAs an Operations Director, you'll be responsible for managing and utilizing metrics to drive positive change in areas such as Service Level Agreements,...
-
Global Payroll Operations Director
hace 2 días
Colombia Morad Law Group A tiempo completoJob OverviewThe Morad Law Group is seeking a highly skilled and experienced Global Payroll Operations Director to join their team. This is an exciting opportunity for a payroll professional to take on a leadership role and contribute to the company's growth.ResponsibilitiesLead the Global Payroll Operations Team, ensuring seamless execution of payroll...
-
Operations Director
hace 2 semanas
Colombia High Scale Ai A tiempo completoAbout the Role: We are seeking an experienced Operations Manager to oversee the day-to-day operations of our agency. The ideal candidate will be a strategic thinker with a strong background in operations management within the advertising or marketing industry.Key Responsibilities:Oversee the day-to-day operations, ensuring all processes are efficient and...
-
Operations Director
hace 4 semanas
Colombia TDCX Group A tiempo completoUnlock Your Potential with TDCXAre you ready to take your career to the next level? TDCX, a leading BPO company, is seeking a talented Operations Manager to join our team. As a key member of our operations team, you will play a crucial role in driving business growth and delivering exceptional customer experiences.Key Responsibilities:Develop and implement...
-
Clinical Operations Director
hace 4 semanas
Colombia destinationone Consulting A tiempo completoJob Title: Clinical Operations ManagerDestinationone Consulting is seeking a seasoned Clinical Operations Manager to oversee the daily clinical activities of our healthcare practice. As a key member of our team, you will be responsible for ensuring high-quality patient care while optimizing operational efficiency.Key Responsibilities:Lead a team of clinical...
-
Security Operations Director
hace 5 días
Colombia Scout Motors A tiempo completoSecurity Operations Manager Role Scout Motors is revolutionizing the electric pick-up truck and rugged SUV marketplace. We're seeking an experienced Security Operations Manager to lead our security infrastructure and oversee the detection, triage, and resolution of security vulnerabilities, alerts, and incidents. Key Responsibilities Manage and mentor a...
-
Clinical Operations Director
hace 2 semanas
Colombia destinationone Consulting A tiempo completoAt destinationone Consulting, we are seeking a skilled Clinical Operations Manager to oversee the daily clinical activities of our healthcare practice. This role is responsible for ensuring high-quality patient care while optimizing operational efficiency.Key Responsibilities:Manage clinical staff, including hiring, training, and performance...
-
Digital Operations Director
hace 3 días
Colombia Phoenix Support Services A tiempo completoAbout the JobThe Digital Operations Manager at Phoenix Support Services will be responsible for overseeing the efficient and effective execution of digital marketing services. This involves coordinating and managing various operational processes to ensure the highest level of service delivery to clients. The ideal candidate will work closely with...
-
Operations Coordinator
hace 4 semanas
Colombia New Ground Strategies A tiempo completoOperations AssociateWe are seeking a highly detail-oriented and organized individual to support our innovative program in a competitive congressional race. As an Operations Associate, you will play a critical role in ensuring the smooth operation of our campaign, working closely with our Organizing Director and Operations leadership.Responsibilities:Support...
-
Operations Coordinator
hace 3 semanas
Colombia New Ground Strategies A tiempo completoOperations AssociateWe are seeking a highly detail-oriented and organized individual to support our innovative program in a competitive congressional race. The Operations Associate will report directly to the Organizing Director and work closely with the Data team to ensure accurate payment of program participants.Support organizing operations by being...
-
Revenue Operations Director
hace 3 semanas
Colombia Addi A tiempo completoAbout AddiWe are a technology company transforming credit and banking in Latin America. Our mission is to build fair, simple, and affordable financial services that empower our clients. We aim to drive financial freedom through our innovative platform.We operate as a full-stack startup, with a strong focus on data-driven decision making. Our team is...
-
Revenue Operations Director
hace 4 semanas
Colombia Addi A tiempo completoAbout AddiWe are a pioneering fintech company revolutionizing credit and banking in Latin America. Our mission is to create fair, simple, and affordable financial services that empower our clients, fostering financial freedom and dignity. With a strong focus on innovation and customer-centricity, we aim to transform the financial landscape in the region.As a...
-
Operations Coordinator
hace 2 semanas
Colombia New Ground Strategies A tiempo completoAbout the Role:We are seeking a highly detail-oriented and organized individual to support our innovative program in a competitive congressional race. As an Operations Associate, you will report directly to the Organizing Director and work closely with the Data team to ensure accurate payment of program participants.Key Responsibilities:Support organizing...
-
Maritime Operations Director
hace 2 semanas
Colombia Atlas Professionals A tiempo completoWe are looking for a results-driven professional to lead our maritime operations. At Atlas Professionals, our mission is to enrich lives by educating children, informing and connecting citizens. As a leading public media organization, we provide high-quality educational content to the public. Our job summary is to find a dedicated individual to manage our...
-
Integrated Supply Chain Director
hace 2 semanas
Colombia Johnson & Johnson A tiempo completoJob Title: Integrated Supply Chain DirectorJob Summary:We are seeking an experienced Integrated Supply Chain Director to lead our Latin America region. The successful candidate will oversee the supply chain operations, manage a team of professionals, and drive business growth through strategic planning and execution.Key Responsibilities:Develop and implement...
-
Integrated Supply Chain Director
hace 3 semanas
Colombia Johnson & Johnson A tiempo completoJob Title: Integrated Supply Chain DirectorJob Summary:Johnson & Johnson is seeking an experienced Integrated Supply Chain Director to lead our Latin America region. The successful candidate will oversee the supply chain operations, ensuring alignment with regional business strategies and driving financial performance.Key Responsibilities:Develop and...