Operations Director

hace 1 semana


Colombia TDCX A tiempo completo
About the Role

We are seeking an experienced Operations Director to lead our customer experience team. In this role, you will be responsible for managing and utilizing metrics to drive positive change in areas such as Service Level Agreements, Productivity, Customer Satisfaction, Quality, NPS and Contact Rate.

  • Work with direct reports to find learnings from real life situations to set and improve metric-based goals.
  • Monitor costs and losses incurred by managing team's contribution to the greater Customer Experience budget.
  • Ensure employee happiness by working with Leads to create strong connections with the whole team and utilize effective communication to help translate the Mission of our client into meaningful and clear goals.
About Us

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.



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