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Technical Support Specialist
hace 2 meses
About Us
At PayU, we redefine the way people buy and sell online for our 300,000+ merchants and millions of consumers. As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.
The Role
We are seeking a Technical Support Engineer who will be an L2 Technical Support and Assistance in PayU platform and its services, for all company Merchants. Your key responsibilities will include:
- Managing requests submitted by internal and external clients, related to Technical Support, with the objective of providing final solutions, keeping high customer satisfaction rates.
- Working with other business units, including the Integration team, Product, and Customer Success/Care, as required.
- Generating Special Reports, according to Internal Customer Requirements.
- Contributing to internal and external knowledge bases, providing technical and usability references for employees and customers.
Your Qualifications
To succeed in this role, you will need:
- Computer Science or Engineering degree, or equivalent experience.
- 1-2 years of experience in customer service/support.
- Experience querying/searching databases, SQL.
- Moderate understanding of web technologies, including HTML, JavaScript, PHP, and REST Web Services.
- Written and Spoken English B2 or higher desirable.
- Problem analysis and solving ability.
- Acute attention to detail and accuracy.
- Demonstrated strength in achieving great customer experience.
- High energy, self-motivated, proactive, goal-oriented, and enthusiastic.
Salary
The estimated salary for this role is between $60,000 - $80,000 per year, depending on location and experience.
About Us
At PayU, we give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell, and operate online.
