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The B2C Customer Service Executive at Kaplan International Languages plays a pivotal role in ensuring seamless student enrollment experiences from overseas. Key responsibilities include processing student applications, maintaining accurate student databases, generating invoices, and establishing regular communication with students and field staff. Additionally, this role involves completing special projects, handling student inquiries, and providing high-quality customer service.
Key Job Responsibilities
- Process student enrollment applications and maintain accurate records.
- Generate invoices and monitor accuracy.
- Establish regular communication with students and field staff.
- Handle student inquiries and provide prompt support.
- Develop strong relationships with students and colleagues across different destinations.
Minimum Qualifications
- Bachelor's Degree or equivalent.
- Strong written and verbal communication skills.
- Exceptional organizational skills and problem-solving abilities.
- Commitment to excellence in customer service.
- Data entry skills with attention to detail.
