Support Specialist Implementation Associate

hace 2 días


Medellín, Antioquia, Colombia Neostella A tiempo completo

At Neostella, we take a customer-centric approach and leverage cutting-edge technologies to deliver tailored solutions that meet the unique needs of our clients' businesses.
We demonstrate how hyperautomation can free up time for higher-impact work and propel their business forward. To continue our growth trajectory, we are seeking an experienced Implementation Support Specialist
The ideal candidate will collaborate with multiple Implementation Specialists on client implementations of Filevine, focusing on building project templates, reports, field mapping, and integrations. Under the guidance of the Specialist and manager, you will perform various task-based duties. With limitless growth opportunities, we invite talented professionals to join us on this journey.

Key Responsibilities:

  • Customize Filevine in real-time during meetings when necessary.
  • Utilize cross-client experience to suggest template solutions.
  • Complete individual tasks as assigned and within set deadlines.
  • Develop and customize project templates in Filevine, including section layout, task flow, deadline chain creation, report building, and converting document generation templates into Filevine-compatible formats.
  • Build and customize platforms related to Filevine (Lead Docket, Outlaw, etc.).

Requirements:

  • Easily comprehend English-language task directions without formal documentation.
  • Rapidly understand unfamiliar systems to draw parallels to Filevine.
  • Effective oral and written communication skills in English.
  • Software implementation and integration expertise.
  • Able to complete tasks promptly and accurately.
  • Collaborative spirit and regular status updates.
  • Preferred experience using Filevine, Work Relay, Merge Fields, and administrative roles in law firms or legal departments.

Benefits:

  • An undefined contract offering a fast-growing career path.
  • Pre-paid health insurance coverage for you and one additional family member.
  • Flexibility to work from home or in the office.
  • Yearly ophthalmological health bonus.
  • The opportunity to enhance your English skills through international collaborations and projects.
  • Fully personalized English classes.
  • Much more.

Based on industry standards and the scope of responsibilities, we estimate the annual salary for this role to be around $80,000 - $110,000. This figure may vary based on location, experience, and other factors.



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