Customer Service Representative

hace 4 días


Barranquilla, Atlántico, Colombia Sitel A tiempo completo

About Our Company

Sitel is a global leader in customer experience (CX) solutions, with 170,000 associates worldwide. We deliver innovative CX solutions, technology, and expertise to support operational needs for our clients and provide seamless experiences to customers in the moments that matter.

Our Mission

We aim to make a positive impact on people's lives through exceptional customer service. Our team is dedicated to delivering world-class support and building customer satisfaction.

Job Summary

We are seeking a highly skilled bilingual representative to join our team as a Customer Service Representative. The ideal candidate will possess excellent communication skills, be fluent in English and Spanish, and have experience in customer service or call center environments.

Main Requirements

  • At least 18 years old
  • High School Diploma
  • Experience in customer service or call center is desirable
  • Colombian Citizenship or work permit
  • Full time availability
  • Intermediate to Advanced English Skills
  • Strong Computer Skills

Required Skills and Qualifications

  • Communication Skills:
    • Excellent written & verbal communication skills (English)
    • Ability to communicate effectively & clearly
    • Ability to read disclosures and financial terminology
    • Communicates effectively in a positive and diplomatic manner
  • Customer Service Skills:
    • Excellent Customer Service Skills (no CS is required)
    • Ability to empathize with the customer
    • Ability to build and gain the customer's trust by listening & understanding, and where possible, exceeding their needs
  • Problem-Solving Skills:
    • Ability to analyze issues and find appropriate solutions for customers' inquiries
    • Ability to approach problems logically with diplomacy and professionalism
    • Ability to quickly resolve problems with accuracy
    • Ability to be proactive and self-sufficient
    • Ability to probe effectively by asking open-ended questions
  • Technical Skills:
    • Basic PC knowledge
    • Ability to multitask
    • Skilled in accurate data entry

Primary Job Responsibilities

  • Answer Incoming Calls to customer service Lines
  • Provide a high level of professional and competent service assistance
  • Successfully complete and approve training and quality requirements

Estimated Salary Range

$25,000-$35,000 per year, depending on location and experience.



  • Barranquilla, Atlántico, Colombia TTEC A tiempo completo

    Unlock Your Potential as a Bilingual Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Do you have a knack for resolving issues with empathy and compassion? We're seeking a talented Bilingual Customer Service Representative to join our team at TTEC in Barranquilla, Colombia.As a Bilingual Customer Service...


  • Barranquilla, Atlántico, Colombia TTEC A tiempo completo

    Customer Service Representative OpportunityAt TTEC, we're committed to delivering exceptional customer experiences. As a Bilingual Customer Service Representative, you'll play a vital role in helping us achieve this goal.About the RoleYou'll be responsible for resolving customer issues in a timely and professional manner, providing accurate and helpful...


  • Barranquilla, Atlántico, Colombia Glowtouch technologies A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our global operations team. As a key member of our team, you will be responsible for providing exceptional customer service to our clients through various communication channels.


  • Barranquilla, Atlántico, Colombia Glowtouch technologies A tiempo completo

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our contact center, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring a positive experience for all interactions.Key Responsibilities Gather and register information from...


  • Barranquilla, Atlántico, Colombia Auxis A tiempo completo

    Customer Service Representative MandarinThe Customer Service Representative will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity.ResponsibilitiesProvide...


  • Barranquilla, Atlántico, Colombia Sitel A tiempo completo

    About UsSitel is a global leader in the customer experience industry, with a team of 170,000 associates across the globe. We deliver innovative CX solutions, technology, and expertise to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.Job SummaryWe are seeking a bilingual (Spanish and...


  • Barranquilla, Atlántico, Colombia Auxis A tiempo completo

    Job SummaryThe Customer Service Representative will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity.ResponsibilitiesAnswer customer calls regarding client...


  • Barranquilla, Atlántico, Colombia OfficePartners360 A tiempo completo

    We are seeking a skilled Customer Service Representative to deliver exceptional customer experiences through inbound calls.Key ResponsibilitiesDeliver customer service, product support, and customer training.Troubleshoot technical issues in our platform through calls.Provide assistance to other product support teams.RequirementsFluency in English (B2 or...


  • Barranquilla, Atlántico, Colombia Center Source A tiempo completo

    Role OverviewAs a Customer Service Associate at Center Source, you will handle customer inquiries and complaints via calls, chat, and email, ensuring accurate and complete information is provided to deliver a positive customer experience and build trust.ResponsibilitiesHandle customer inquiries and complaints via calls, chat, and emailRecord customer...


  • Barranquilla, Atlántico, Colombia Auxis A tiempo completo

    Job Title: Customer Service AdministratorAbout the Role:Auxis is seeking a skilled Customer Service Administrator to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients.Key Responsibilities:Payment Processing: Process monthly payments, reinstatements, and renewals for...


  • Barranquilla, Atlántico, Colombia CSS Corp Colombia A tiempo completo

    At CSS Corp Colombia, we're looking for a skilled Customer Service Representative to join our team. This role requires advanced English language skills, excellent communication abilities, and a strong attitude to work in a dynamic office environment.Key Responsibilities:Advanced English language skills to communicate effectively with clients.Excellent...


  • Barranquilla, Atlántico, Colombia Auxis A tiempo completo

    Job SummaryThe Customer Service Analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity.ResponsibilitiesAnswer customer calls regarding client...


  • Barranquilla, Atlántico, Colombia GlowTouch LLC A tiempo completo

    We are UnifyCX, a global business process outsourcing company with locations in the US, Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. Our team is growing, and we're looking for a Customer Service Representative to join our motivated and ambitious team in Barranquilla, Colombia.As a Customer Service Representative, you will be...


  • Barranquilla, Atlántico, Colombia OfficePartners360 A tiempo completo

    At OfficePartners360, we are seeking a highly motivated and results-driven Storage Solutions Consultant to join our team.As a Storage Solutions Consultant, you will play a crucial role in handling inbound storage inquiries, assisting customers in finding the ideal storage solutions, and converting them into rentals.Key Responsibilities:Handling inbound...


  • Barranquilla, Atlántico, Colombia Glowtouch Llc A tiempo completo

    About UnifyCXUnifyCX is a leading Global Business Process Outsourcing company with multiple locations worldwide, providing personalized contact centers, business processing, and technology outsourcing solutions. With nearly two decades of operations, we have grown from a small team to a global company with thousands of staff members supporting international...


  • Barranquilla, Atlántico, Colombia Center Source A tiempo completo

    Deliver Exceptional Customer ServiceCenter Source is a leading BPO firm specializing in Crypto payment support.As a Customer Service Associate, you will be the trusted advisor for our customers, providing accurate and complete information through chats, emails, and calls. Your focus will be on delivering a positive customer experience and building trust...


  • Barranquilla, Atlántico, Colombia Sitel A tiempo completo

    About SitelSitel is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless...


  • Barranquilla, Atlántico, Colombia GlowTouch LLC A tiempo completo

    At UnifyCX, we are seeking a highly skilled Customer Service Representative to join our team in Barranquilla, Colombia. As a pioneer in our new site, you will be responsible for providing exceptional customer service to members, attorneys, and associates through inbound and outbound calls.Key Responsibilities:Information Gathering and Registration: Obtain...


  • Barranquilla, Atlántico, Colombia Auxis A tiempo completo

    Auxis is seeking a highly skilled Customer Service Representative to join our team in CO-Barranquilla. This role will involve providing exceptional customer service support, both individually and as part of a project team, to ensure high levels of customer satisfaction and productivity.The ideal candidate will possess excellent verbal and written...


  • Barranquilla, Atlántico, Colombia GlowTouch LLC A tiempo completo

    Job Summary: We are seeking a highly skilled and customer-focused Customer Service Ambassador to join our team in Barranquilla, Colombia. As a key representative of our company, you will be responsible for delivering exceptional customer service through inbound and outbound calls.About the Role: The Customer Service Ambassador will be the first point of...