Customer Service Representative
hace 4 días
About Our Company
Sitel is a global leader in customer experience (CX) solutions, with 170,000 associates worldwide. We deliver innovative CX solutions, technology, and expertise to support operational needs for our clients and provide seamless experiences to customers in the moments that matter.
Our Mission
We aim to make a positive impact on people's lives through exceptional customer service. Our team is dedicated to delivering world-class support and building customer satisfaction.
Job Summary
We are seeking a highly skilled bilingual representative to join our team as a Customer Service Representative. The ideal candidate will possess excellent communication skills, be fluent in English and Spanish, and have experience in customer service or call center environments.
Main Requirements
- At least 18 years old
- High School Diploma
- Experience in customer service or call center is desirable
- Colombian Citizenship or work permit
- Full time availability
- Intermediate to Advanced English Skills
- Strong Computer Skills
Required Skills and Qualifications
- Communication Skills:
- Excellent written & verbal communication skills (English)
- Ability to communicate effectively & clearly
- Ability to read disclosures and financial terminology
- Communicates effectively in a positive and diplomatic manner
- Customer Service Skills:
- Excellent Customer Service Skills (no CS is required)
- Ability to empathize with the customer
- Ability to build and gain the customer's trust by listening & understanding, and where possible, exceeding their needs
- Problem-Solving Skills:
- Ability to analyze issues and find appropriate solutions for customers' inquiries
- Ability to approach problems logically with diplomacy and professionalism
- Ability to quickly resolve problems with accuracy
- Ability to be proactive and self-sufficient
- Ability to probe effectively by asking open-ended questions
- Technical Skills:
- Basic PC knowledge
- Ability to multitask
- Skilled in accurate data entry
Primary Job Responsibilities
- Answer Incoming Calls to customer service Lines
- Provide a high level of professional and competent service assistance
- Successfully complete and approve training and quality requirements
Estimated Salary Range
$25,000-$35,000 per year, depending on location and experience.
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