Customer Service Representative

hace 1 mes


Bogotá, Bogotá D.E., Colombia Unicity A tiempo completo
Customer Service Agent Position in Bogotá

Unicity International, a global health and wellness company, is seeking a skilled Customer Service Agent to join our team in Bogotá. This role focuses on serving the Latin markets in the United States, Canada, and Puerto Rico.

Key Responsibilities:
  • Provide exceptional customer service and resolve issues in a timely and professional manner.
  • Create and manage customer accounts, ensuring accurate and up-to-date information.
  • Address and resolve product or service complaints by clarifying the customer's issue, determining the cause, selecting the best solution, and following up to ensure resolution.
  • Process customer adjustments to maintain financial accounts.
  • Recommend potential products or services to management based on customer needs and information.
  • Prepare reports on products or services by collecting and analyzing customer information.
Requirements:
  • Minimum of 1 year of experience in Customer Service (Inbound and Chat campaigns).
  • Market knowledge.
  • Ability to address and resolve PQR (Petitions, Complaints, and Claims) on first contact.
  • Strong documentation skills.
  • Adherence to KPI indicators.
  • Proficiency in data analysis and interpretation.
  • Multitasking abilities.
  • Basic Excel skills.
  • English proficiency at C1 level.

If you are passionate about customer service and meet the requirements, we encourage you to apply and become a part of our dedicated team at Unicity International.



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