Customer Service Representative
hace 1 mes
Unicity International, a global health and wellness company, is seeking a skilled Customer Service Agent to join our team in Bogotá. This role focuses on serving the Latin markets in the United States, Canada, and Puerto Rico.
Key Responsibilities:- Provide exceptional customer service and resolve issues in a timely and professional manner.
- Create and manage customer accounts, ensuring accurate and up-to-date information.
- Address and resolve product or service complaints by clarifying the customer's issue, determining the cause, selecting the best solution, and following up to ensure resolution.
- Process customer adjustments to maintain financial accounts.
- Recommend potential products or services to management based on customer needs and information.
- Prepare reports on products or services by collecting and analyzing customer information.
- Minimum of 1 year of experience in Customer Service (Inbound and Chat campaigns).
- Market knowledge.
- Ability to address and resolve PQR (Petitions, Complaints, and Claims) on first contact.
- Strong documentation skills.
- Adherence to KPI indicators.
- Proficiency in data analysis and interpretation.
- Multitasking abilities.
- Basic Excel skills.
- English proficiency at C1 level.
If you are passionate about customer service and meet the requirements, we encourage you to apply and become a part of our dedicated team at Unicity International.
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