Senior Technical Solutions Specialist

hace 3 días


Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

**Job Overview**

At NielsenIQ, we are seeking a highly skilled and detail-oriented Senior Technical Solutions Specialist to join our global support team in Latin America. As a key member of our team, you will be responsible for providing top-notch technical support to our customers, ensuring timely resolution of their inquiries and issues.

About the Role:

  • Provide expert-level technical support to customers via a support ticketing system, ensuring timely resolution of their technical issues.
  • Collaborate with internal stakeholders, including customer success managers and product experts, to ensure seamless onboarding and troubleshooting experiences for our customers.
  • Stay up-to-date with the latest product features and functionality, leveraging this knowledge to provide exceptional support and guidance to our customers.
  • Develop and maintain detailed documentation of technical cases, ensuring that knowledge is shared across the team and organization.

Requirements:

  • Bachelor's degree in Information Systems, Computer Science, Industrial Engineering, or equivalent.
  • Strong background in SQL and experience working with Linux systems.
  • Excellent written and verbal communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders.
  • Ability to work independently and as part of a global team, with a strong focus on collaboration and customer satisfaction.

What We Offer:

  • A competitive salary range of $80,000 - $110,000 per annum, based on experience.
  • Opportunities for professional growth and development within a dynamic and innovative company.
  • Flexible working environment and opportunities for remote work.

If you are a motivated and customer-focused individual with a passion for technology and problem-solving, we encourage you to apply for this exciting opportunity to join our global support team at NielsenIQ.



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