Customer Experience Specialist

hace 1 semana

Bogotá, Bogotá D.E., Colombia Maersk A tiempo completo
Job Title: Customer Experience Consultant

As a Customer Experience Consultant at Maersk, you will play a crucial role in ensuring the efficient coordination of assigned Supply Chain (SCM) accounts. Your responsibilities will include ensuring compliance with clients' SOP/IOP/SLA and company procedures, while maintaining a high level of customer service.

Key Responsibilities:
  • Coordinate SCM accounts to ensure efficient shipment execution and compliance with client agreements.
  • Monitor and report on key performance indicators (KPIs) and client satisfaction levels.
  • Develop and maintain strong relationships with external and internal customers, suppliers, and stakeholders.
  • Support the Lead Logistics Team in reviewing operational procedures and implementing new accounts, procedures, and systems.
  • Provide weekly performance reports to the Lead Logistics CX Manager through the MOS presentation.
  • Continuously strive to improve data quality, service levels, and productivity.
  • Identify new business opportunities for assigned accounts and support the development of strategies to capitalize on these opportunities.
  • Monitor and report on open POs and deviations from client SOP/IOP/SLA specifications.
  • Work closely with origin offices to ensure compliance with client SOP/IOP/SLA, including data quality.
  • Process bookings, confirm bookings, and send shipping instructions to carriers in a timely manner.
  • Check destination countries' regulations to avoid penalties and ensure compliance.
  • Perform transmissions (e.g., ASN, ISF, 315 message) and follow up on their reception.
  • Update shipment details in MODS and communicate with the GSC for MODS updates.
  • Keep customers informed about shipment status throughout the process.
  • Use Connective Task Management (CTM) Tool and Communication Cost Tool (CCT) to ensure shipments are attended properly and invoiced on time.
Requirements:
  • At least 5 years of experience in operations or customer services roles in International Transportation, Logistics, or Freight Forwarding.
  • Bachelor's Degree in international commerce, Administration, Economy, Engineering Careers, or related areas.
  • Advanced level of written and spoken English.
  • Knowledge of the freight forwarding business.
  • Planning and execution capabilities.
  • Analytical and problem-solving skills.
  • Positive, proactive, and persistent attitude.
  • Responsible and organized.
  • Good communication skills.
  • Ability to work under pressure while maintaining quality focus.
  • Excellent stakeholder management.

Maersk is committed to a diverse and inclusive workplace and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

  • Customer Experience Specialist

    hace 18 horas

    Bogotá, Bogotá D.E., Colombia Maersk A tiempo completo

    We are looking for a Customer Experience Specialist to join our team at Maersk. This role is a key part of our vision to be a true integrator of container logistics, connecting and simplifying our customers' supply chain.Key Responsibilities:Deliver a positive customer experience for all customers and ensure a smooth execution of the end-to-end shipment...

  • Customer Experience Specialist

    hace 2 meses

    Bogotá, Bogotá D.E., Colombia Teleperformance A tiempo completo

    About the RoleTeleperformance is a leading company in the customer experience industryWe are seeking a highly skilled and motivated individual to join our team as a Client Loyalty Specialist.Key ResponsibilitiesSupport our telecommunications commercial account by providing exceptional customer service and building strong relationships with clients.Utilize...

  • Customer Experience Specialist

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Teleperformance A tiempo completo

    ResumenCustomer Experience SpecialistWhy Teleperformance?We are the industry leader with a presence in over 91 countries, certified as one of the best companies to work in the country and the world by Great Place to Work. We continuously innovate and strive for excellence.Are you ready to be part of our top team?ResponsabilidadesWhat you'll do as Client...

  • Customer Experience Specialist

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Teleperformance A tiempo completo

    ResumenCustomer Experience SpecialistWhy Teleperformance?We are the industry leader, certified as one of the best companies to work in the country and the world. Our innovative spirit and commitment to excellence make us a top choice for professionals.Are you ready to be part of a dynamic team?ResponsabilidadesWhat you'll do as Client Engagement...

  • Customer Experience Specialist

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Horatio A tiempo completo

    Job OverviewWe are seeking a highly skilled and dedicated Customer Experience Specialist to join our dynamic team. In this role, you will provide exceptional customer service to our global client base, assisting with inquiries and resolving issues across multiple channels.Key ResponsibilitiesCustomer Support: Provide top-notch customer service in Italian and...

  • Customer Experience Specialist

    hace 2 días

    Bogotá, Bogotá D.E., Colombia Maersk A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Experience Specialist to join our team at Maersk. As a key member of our Logistics Operations team, you will be responsible for coordinating the efficient shipment of goods and ensuring that our clients receive exceptional service.Key ResponsibilitiesCoordinate the shipment of goods, ensuring timely and...

  • SAC Specialist

    hace 6 días

    Bogotá, Bogotá D.E., Colombia zeroG - AI in Aviation A tiempo completo

    About PayUPayU is a leading payment and fintech company that enables merchants and consumers to buy and sell online. With a presence in 50+ high-growth markets, we deploy over 400 payment methods and process approximately 6 million payments daily.About the RoleAs a SAC Specialist, you will play a critical role in improving the service experience by managing...

  • Customer Experience Specialist

    hace 2 días

    Bogotá, Bogotá D.E., Colombia Damco Spain Sl A tiempo completo

    About the RoleWe are seeking a skilled Customer Experience Consultant to join our team at Damco Spain Sl. As a key member of our organization, you will be responsible for building strong relationships with customers to gain a deep understanding of their business needs and deliver exceptional customer service.Key ResponsibilitiesDeliver a positive customer...

  • Customer Experience Specialist

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Maersk A tiempo completo

    Job Title: Customer Experience ConsultantMaersk is seeking a highly skilled Customer Experience Consultant to join our team. As a key member of our Logistics team, you will be responsible for ensuring seamless and efficient shipment coordination and execution.Key Responsibilities:Coordinate and manage assigned Supply Chain accounts to ensure timely and...

  • Customer Support Specialist

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Sur A tiempo completo

    Customer Support SpecialistWe are seeking a skilled Customer Support Specialist to join our team at Sur. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their technical issues are resolved efficiently and effectively.Key ResponsibilitiesRespond to customer inquiries in a...

  • Customer Support Specialist

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Amadeus A tiempo completo

    Job TitleCustomer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Amadeus. As a key member of our Customer Care Center, you will provide functional and technical support to our customers, ensuring their issues are resolved efficiently and effectively.Key Responsibilities• Provide technical support to...

  • Customer Experience Specialist

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Maersk A tiempo completo

    Job Title: Customer Experience ConsultantAs a Customer Experience Consultant at Maersk, you will play a crucial role in ensuring the efficient coordination of assigned Supply Chain (SCM) accounts. Your responsibilities will include ensuring compliance with clients' SOP/IOP/SLA and company procedures, while maintaining a high level of customer service.Key...

  • Customer Experience Specialist

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Maersk A tiempo completo

    Job Title: Customer Experience ConsultantAs a Customer Experience Consultant at Maersk, you will play a crucial role in ensuring the efficient coordination of assigned Supply Chain (SCM) accounts. Your responsibilities will include ensuring compliance with clients' SOP/IOP/SLA and company procedures, while maintaining a high level of customer service.Key...

  • Talent Acquisition Specialist

    hace 7 días

    Bogotá, Bogotá D.E., Colombia Customer Operations Success A tiempo completo

    Requirements: B2+/C1 English level At least 6 months of experience as a talent acquisition specialistCompensation:Base salary: $ 2,800,00046 hours + commission up to $200,000 + Benefits (Laika membership, prepaid healthcare, 100% on the vacancy)About the role:As a talent acquisition specialist, you will be responsible for identifying and attracting top...

  • Customer Support Specialist

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Amadeus A tiempo completo

    Job TitleCustomer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Amadeus. As a key member of our Customer Care Center, you will provide functional and technical support to our customers, ensuring they receive the highest level of service.Key ResponsibilitiesProvide technical support to customers via phone,...

  • Customer Experience Specialist

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Maersk A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced professional to join our team as a Customer Experience Consultant. As a key member of our Logistics team, you will be responsible for ensuring the efficient coordination of assigned Supply Chain accounts, while maintaining a high level of customer service.Key ResponsibilitiesCoordinate and manage...

  • Customer Support Specialist

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Somewhere A tiempo completo

    Customer Support SpecialistWe are seeking a highly skilled and customer-focused Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Handle customer inquiries via phone, chat, and forums in real-timeCreate and...

  • Customer Support Specialist

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Amadeus A tiempo completo

    Job TitleCustomer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Amadeus. As a key member of our Customer Care Center, you will provide functional and technical support to our customers, ensuring they receive the highest level of service.Key ResponsibilitiesProvide technical support to customers via phone,...

  • Customer Engagement Specialist

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Teleperformance Deutschland A tiempo completo

    Unlock Your Potential as a Customer Engagement SpecialistWe're seeking a highly skilled and motivated individual to join our team as a Customer Engagement Specialist. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, providing exceptional service, and driving business growth through sales...

  • Customer Support Agent Operations Specialist

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Modakmakers A tiempo completo

    Customer Support Agent Operations SpecialistWe are seeking a highly motivated and organized Customer Support Agent Operations Specialist to join our team at Modakmakers. As a key member of our Customer Success team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective...