Global Talent Manager

hace 5 días


Girardot City, Cundinamarca, Colombia Sagan A tiempo completo

Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies.

Job Summary: We are seeking a highly motivated Customer Success Specialist with a solid understanding of on-page and off-page SEO, as well as Google Business Profiles. The ideal candidate will have prior experience in SEO and a proven track record of managing client relationships effectively.

Main Responsibilities:

  • Serve as the primary point of contact for clients, ensuring clear and effective communication.
  • Manage client expectations and address their SEO-related queries and concerns.
  • Educate clients on SEO best practices and performance metrics.
  • Communicate regularly with clients to ensure their needs are met and to provide updates on ongoing projects.
  • Perform on-page and off-page SEO activities to optimize client websites.
  • Manage and optimize Google Business Profiles for clients.
  • Monitor and analyze client performance metrics, focusing on increasing client retention and satisfaction.
  • Identify opportunities for upselling and downselling services to optimize client outcomes.

Requirements:

  • Proven experience in SEO, including on-page and off-page optimization techniques.
  • Familiarity with managing Google Business Profiles.
  • Strong communication and interpersonal skills.
  • Ability to multitask and prioritize client needs effectively.
  • Proficiency in using CRM software (e.g., monday.com) and communication tools (e.g., Slack).
  • Strong analytical skills for monitoring client performance and identifying areas for improvement.
  • Empathy and emotional intelligence to understand client needs and build strong relationships.

Benefits:

This role involves serving as the primary point of contact for clients, ensuring their needs are met, and optimizing their SEO performance. You will work closely with the fulfillment team to ensure timely and accurate completion of client requests. As a Customer Success Specialist at Sagan, you will be responsible for educating clients on SEO best practices and performance metrics, and providing regular updates on ongoing projects.

The salary range for this position is up to $2,500 USD per month. If you are a motivated individual with a passion for SEO and customer success, we encourage you to apply.


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