Customer Service Professional with NielsenIQ
hace 2 semanas
About the Role
At NielsenIQ, we are seeking a skilled Customer Service Professional to join our team. This is an excellent opportunity for individuals who are passionate about delivering exceptional customer experiences and possess strong analytical and problem-solving skills.
Job Summary
We are looking for a motivated and organized individual to manage queries and requests from our customers. As a Customer Service Professional, you will be responsible for ensuring timely and accurate responses to customer inquiries, resolving issues efficiently, and providing proactive support to drive customer satisfaction.
Key Responsibilities
- Manage customer inquiries and requests via phone, email, or chat platforms;
- Provide expert guidance on NielsenIQ processes and methodologies to ensure seamless customer interactions;
- Analyze customer data to identify trends and areas for improvement;
- Collaborate with cross-functional teams to resolve complex customer issues;
- Develop and maintain knowledge of NielsenIQ products and services to provide informed solutions;
- Maintain accurate records of customer interactions and issue resolutions.
Requirements
- Bachelor's degree in Business Administration, Mathematics, Statistics, Economics, or related field;
- 0-2 years of experience in customer-facing roles, preferably in analytics or related fields;
- Excellent communication, interpersonal, and problem-solving skills;
- Strong analytical and technical skills, with proficiency in MS Office and data analysis tools;
- Ability to work in a fast-paced environment and prioritize multiple tasks effectively.
What We Offer
- A competitive salary range: $60,000 - $80,000 per year (dependent on location);
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off;
- Ongoing training and development opportunities to enhance your skills and career growth;
- A dynamic and inclusive work environment that values diversity and employee well-being.
About NielsenIQ
NielsenIQ is the world's leading consumer intelligence company, delivering unparalleled insights into consumer behavior and market trends. Our mission is to empower businesses to make informed decisions and drive growth through data-driven solutions.
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