Technical Support Professional

hace 2 semanas

Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completo
Job Description

Our ideal candidate will be detail-oriented with great communication skills, able to work in a fast-paced environment while being organized and owning the issues and tasks related to assigned customers.

  • Key Responsibilities: Provide enterprise level technical support, research, diagnose, and troubleshoot customer technical issues, monitor and validate automated processes, document knowledge, educate colleagues, and stay current with product knowledge.
  • Technical Skills: Strong SQL background, ability to work with multiple interfaces, and tasks in a dynamic environment.
  • Soft Skills: Strong customer service orientation, excellent written and verbal communication skills, and willingness to work outside of business hours.

Qualifications:

  • Bachelor's degree in information systems, computer science, or equivalent.
  • Strong troubleshooting and problem-solving skills.
  • Experience in technical support or software product implementations.
  • Knowledge in Linux systems, utilities, and scripting.

Nice to Have:

  • Experience with supporting an analytic product in a SAAS environment.
  • Development skills.
  • Knowledge of ETL processes.
  • Business orientation specifically in Retailer domain.

About Us: NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.

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