Technical Solutions Expert

hace 3 semanas


Bogotá, Bogotá D.E., Colombia Twilio A tiempo completo
About This Role

We're seeking an experienced Technical Account Manager to join our team at Twilio. As a key member of our customer success group, you'll partner with our top-tier strategic customers in North America to deliver exceptional technical support and guidance.

Responsibilities
  • Provide proactive insights and guidance to customers to help predict, prepare, or prevent future high-impact situations.
  • Work closely with customers' developers, architects, and support personnel to resolve complex technical issues.
  • Collaborate with your teammates and the Twilio Product and Engineering teams to report reproducible bugs and drive improvements in our support process.
Qualifications
  • 3-6+ years of relevant experience in technical account management or a related field.
  • Strong technical skills, including knowledge of RESTful technology, APIs, and cloud solutions.
  • Excellent communication and problem-solving skills, with the ability to work well under pressure.
  • Fluency in written and spoken English is a must.
What We Offer

At Twilio, we offer a competitive salary, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and more. Our company culture values innovation, teamwork, and customer satisfaction, making us a great place to grow your career.



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