Senior Client Onboarding Strategist

hace 7 días


Bogotá, Bogotá D.E., Colombia Agileengine A tiempo completo

About AgileEngine

We are a top-3 ranked dev shop according to Clutch and one of the Inc. 5000 fastest-growing companies in the US, creating award-winning custom software solutions that help companies across 15+ industries change the lives of millions.

Job Summary:

We are looking for a Senior Client & Contractor Onboarding Specialist in Bogota, Colombia.

Key Responsibilities:

  • Facilitate the onboarding process for new contractors, guiding them through established procedures and ensuring their success.
  • Maintain close communication with clients and contractors during the first 30 days to ensure performance expectations are met and value is delivered.
  • Act as the primary point of contact for any onboarding issues, working quickly to resolve concerns and keep processes on track.
  • Communicate effectively, ensuring all interactions are clear, professional, and supportive of client needs.
  • Document onboarding steps and maintain records to track progress and success.
  • Develop and present onboarding plans tailored to each client's needs and ensure alignment with project goals.
  • Distribute and manage follow-up surveys to clients, gathering valuable feedback to improve future onboarding experiences.

Requirements:

  • Strong Communication Skills: Excellent verbal and written skills, with the ability to communicate clearly and professionally with both clients and contractors.
  • Customer Service Orientation: A client-first attitude with a commitment to providing a positive and supportive onboarding experience.
  • Responsiveness & Reliability: Punctuality, responsiveness, and follow-through are essential in this role.
  • Attention to Detail: Highly organized with a keen eye for detail, ensuring accuracy in documentation and onboarding tasks.
  • Experience with Onboarding Strategies: Prior experience developing and presenting onboarding plans.
  • Multitasking Ability: Capable of managing multiple onboarding tasks and tracking progress across various projects.
  • Technical Proficiency: Familiarity with tools such as Google Sheets, Slack, Asana, and other onboarding-related software.

What We Offer:

  • Competitive USD-based compensation: $80,000 - $110,000 per year.
  • Professional growth opportunities: Mentorship, TechTalks, and personalized growth roadmaps.
  • A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands.
  • Flextime: Tailor your schedule for an optimal work-life balance by having the options of working from home and going to the office.

Contact Information:


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