Middle Client Onboarding Specialist

hace 3 semanas


Bogotá, Bogotá D.E., Colombia AgileEngine A tiempo completo
Job Description

We are seeking a Middle Client and Contractor Onboarding Specialist in a dynamic Bogota-based setting


AgileEngine is a leading software development company, recognized as one of the Inc. 5000 fastest-growing companies in the US and a top-3 ranked dev shop according to Clutch. We create award-winning custom software solutions that drive positive change across 15+ industries.

About the Role

  • Client & Contractor Onboarding: Facilitate the onboarding process for new contractors, guiding them through established procedures and ensuring their success;
  • Follow-Up & Value Assurance: During the first 30 days, maintain close communication with clients and contractors to ensure performance expectations are met and value is delivered;
  • Issue Resolution: Act as the primary point of contact for any onboarding issues, working quickly to resolve concerns and keep processes on track;
  • Communication & Documentation: Communicate effectively, ensuring that all interactions are clear, professional, and supportive of client needs. Document onboarding steps and maintain records to track progress and success;
  • Plan Presentation: Develop and present onboarding plans tailored to each client's needs and ensure alignment with project goals;
  • Survey Distribution: Send and manage follow-up surveys to clients, gathering valuable feedback to improve future onboarding experiences.

Key Requirements

  • Strong Communication Skills: Excellent verbal and written skills, with the ability to communicate clearly and professionally with both clients and contractors;
  • Customer Service Orientation: A client-first attitude with a commitment to providing a positive and supportive onboarding experience;
  • Responsiveness & Reliability: Punctuality, responsiveness, and follow-through are essential in this role;
  • Attention to Detail: Highly organized with a keen eye for detail, ensuring accuracy in documentation and onboarding tasks;
  • Experience with Onboarding Strategies: Prior experience developing and presenting onboarding plans;
  • Multitasking Ability: Capable of managing multiple onboarding tasks and tracking progress across various projects;
  • Technical Proficiency: Familiarity with tools such as Google Sheets, Slack, Asana and other onboarding-related software;
  • Upper-intermediate English level.
The benefits of joining AgileEngine
  • Professional growth

Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.

  • Competitive compensation

We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.

  • A selection of exciting projects

Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands.

  • Flextime

Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.



Requirements
Strong Communication Skills: Excellent verbal and written skills, with the ability to communicate clearly and professionally with both clients and contractors; Customer Service Orientation: A client-first attitude with a commitment to providing a positive and supportive onboarding experience; Responsiveness & Reliability: Punctuality, responsiveness, and follow-through are essential in this role; Attention to Detail: Highly organized with a keen eye for detail, ensuring accuracy in documentation and onboarding tasks; Experience with Onboarding Strategies: Prior experience developing and presenting onboarding plans; Multitasking Ability: Capable of managing multiple onboarding tasks and tracking progress across various projects; Technical Proficiency: Familiarity with tools such as Google Sheets, Slack, Asana and other onboarding-related software; Upper-intermediate English level.

  • Bogotá, Bogotá D.E., Colombia AgileEngine A tiempo completo

    Job OpportunityWe are seeking a seasoned Middle Client Onboarding Specialist to join our team in Bogota, Colombia.As one of the fastest-growing companies in the US and a top-ranked dev shop according to Clutch, AgileEngine creates award-winning custom software solutions that drive business success.In this role, you will facilitate the onboarding process for...


  • Bogotá, Bogotá D.E., Colombia Solvo S.A.S A tiempo completo

    Solvo S.A.S is looking for a skilled Client Onboarding Specialist to join our dynamic team. This role involves making scheduled calls to potential clients, obtaining and managing electronic documents from them, and maintaining accurate records of client interactions. The ideal candidate will have excellent communication skills, be proficient in English with...


  • Bogotá, Bogotá D.E., Colombia AgileEngine A tiempo completo

    About The RoleWe are seeking a highly skilled Client Onboarding Specialist to join our team at AgileEngine. As a Senior Onboarding Professional, you will be responsible for facilitating the onboarding process for new contractors, guiding them through established procedures, and ensuring their success.Key ResponsibilitiesClient & Contractor Onboarding:...


  • Bogotá, Bogotá D.E., Colombia AgileEngine A tiempo completo

    Job OverviewWe are seeking a skilled Client Onboarding Specialist to join our team at AgileEngine. In this role, you will be responsible for facilitating the onboarding process for new contractors, ensuring their success, and delivering value to our clients.Key ResponsibilitiesClient & Contractor Onboarding: Guide new contractors through established...


  • Bogotá, Bogotá D.E., Colombia Agileengine A tiempo completo

    About this role: AgileEngine is seeking a Client Onboarding Specialist to facilitate the onboarding process for new contractors, ensuring their success. As the primary point of contact, you will guide contractors through established procedures and maintain close communication with clients to meet performance expectations.Key responsibilities:Client &...


  • Bogotá, Bogotá D.E., Colombia AgileEngine A tiempo completo

    We are seeking a Senior Client Onboarding Specialist in ColombiaAgileEngine is one of the Inc. 5000 fastest-growing companies in the US and a top-3 ranked dev shop according to Clutch. We create award-winning custom software solutions that help companies across 15+ industries change the lives of millionsAs a Senior Client Onboarding Specialist, you will...


  • Bogotá, Bogotá D.E., Colombia AgileEngine A tiempo completo

    AgileEngine is a Top-Ranked Dev ShopWe are seeking a skilled Middle Client and Contractor Onboarding Specialist to join our team in Bogota, Colombia.About UsAgileEngine is one of the Inc. 5000 fastest-growing companies in the US and a top-3 ranked dev shop according to Clutch.We create award-winning custom software solutions that help companies across 15+...


  • Bogotá, Bogotá D.E., Colombia AgileEngine A tiempo completo

    At AgileEngine, we're looking for a seasoned Senior Client Onboarding Specialist to join our team in Bogota, Colombia. This exciting role offers the opportunity to accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.The successful candidate will have strong communication skills, excellent verbal and written...


  • Bogotá, Bogotá D.E., Colombia Sagan A tiempo completo

    Job Title: Client Support and Onboarding SpecialistLocation: RemoteJob Type: Full-timeJob Description:We are seeking a highly skilled Client Support and Onboarding Specialist to join our team at Sagan. As a member of our support team, you will be the first point of contact for clients, addressing their inquiries and overseeing the onboarding process. Your...


  • Bogotá, Bogotá D.E., Colombia AgileEngine A tiempo completo

    We are seeking a skilled Client Onboarding Specialist to join our team at AgileEngine in Bogota, Colombia. As a key member of our client onboarding process, you will be responsible for guiding new contractors through established procedures and ensuring their success.This is a challenging and rewarding role that requires strong communication skills, attention...


  • Bogotá, Bogotá D.E., Colombia Sagan A tiempo completo

    Job Title: Virtual Onboarding Specialist    We are seeking a detail-oriented and organized professional to join our team as a Virtual Onboarding Specialist. This role reports directly to the Onboarding Manager and will collaborate regularly with the recruitment, operations, and compliance teams.Job Overview    As a key member of our onboarding...


  • Bogotá, Bogotá D.E., Colombia Agileengine A tiempo completo

    **Agileengine: Accelerate Your Career**We are seeking a highly organized and communicative Contract Onboarding Specialist to join our team. This role will be responsible for facilitating the onboarding process for new contractors, ensuring their success, and providing excellent client service.The ideal candidate will possess strong communication skills, with...


  • Bogotá, Bogotá D.E., Colombia Citi A tiempo completo

    About Citi: As a leading global bank, Citi is committed to delivering innovative financial solutions to our clients. Our team is dedicated to making banking easier and more accessible for individuals and businesses alike.Salary: $70,000 - $100,000 per year (depending on experience), plus benefits and bonuses.Job Description: The Senior Onboarding Specialist...


  • Bogotá, Bogotá D.E., Colombia Citigroup Inc. A tiempo completo

    About the Role:The Client Onboarding Analyst plays a crucial role in the Institutional Client Onboarding team at Citigroup Inc. This developing professional role requires the ability to deal with most problems independently, demonstrating a high level of latitude in solving complex problems.Key Responsibilities:Customer interaction and documentation...


  • Bogotá, Bogotá D.E., Colombia Agileengine A tiempo completo

    About AgileEngineWe are a top-3 ranked dev shop according to Clutch and one of the Inc. 5000 fastest-growing companies in the US, creating award-winning custom software solutions that help companies across 15+ industries change the lives of millions.Job Summary:We are looking for a Senior Client & Contractor Onboarding Specialist in Bogota, Colombia.Key...


  • Bogotá, Bogotá D.E., Colombia Citi A tiempo completo

    About the Role: As an Institutional Client Onboarding Specialist, you will play a crucial part in delivering exceptional customer service and ensuring timely and accurate account openings. You will be responsible for managing daily account opening and maintenance processing, including pended and service-related activities.Main Responsibilities:Customer...

  • Customer Success Engineer

    hace 4 semanas


    Bogotá, Bogotá D.E., Colombia Quorum Business Solutions A tiempo completo

    Customer Success Engineer - Onboarding SpecialistQuorum Business Solutions is seeking a highly skilled Customer Success Engineer - Onboarding Specialist to join our team. As a key member of our customer success team, you will be responsible for ensuring a seamless onboarding experience for our clients, providing technical support and training, and driving...


  • Bogotá, Bogotá D.E., Colombia Mondelez International A tiempo completo

    Talent Acquisition and Onboarding SpecialistWe are seeking a highly skilled Talent Acquisition and Onboarding Specialist to join our team at Mondelez International. This role is responsible for supporting the end-to-end processes associated with internal and external recruiting and onboarding, for all functions across our WACAM region.Key...

  • Client Onboarding Expert

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia Citigroup Inc. A tiempo completo

    {"Responsibilities":["Ensure a seamless onboarding experience for clients by expediting account opening processes.","Collaborate with cross-functional teams to innovate and improve onboarding processes.","Provide exceptional customer service by maintaining open communication with banking teams and internal partners."]}


  • Bogotá, Bogotá D.E., Colombia AgileEngine A tiempo completo

    Job Title: Senior Client Onboarding ProfessionalWe are seeking a seasoned expert to facilitate the onboarding process for new contractors, ensuring their success and delivering exceptional value to clients.The ideal candidate will possess excellent communication skills, a client-first attitude, and a keen eye for detail. They will be responsible for...