Senior Client Onboarding Professional

hace 7 días


Bogotá, Bogotá D.E., Colombia AgileEngine A tiempo completo
Job Title: Senior Client Onboarding Professional

We are seeking a seasoned expert to facilitate the onboarding process for new contractors, ensuring their success and delivering exceptional value to clients.

The ideal candidate will possess excellent communication skills, a client-first attitude, and a keen eye for detail. They will be responsible for developing and presenting customized onboarding plans, managing multiple tasks, and tracking progress across various projects.

This is an exciting opportunity to join AgileEngine, a top-3 ranked dev shop according to Clutch, and accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.

About the Role
  • Facilitate the onboarding process for new contractors, guiding them through established procedures and ensuring their success;
  • Maintain close communication with clients and contractors to ensure performance expectations are met and value is delivered;
  • Act as the primary point of contact for any onboarding issues, working quickly to resolve concerns and keep processes on track;
  • Develop and present customized onboarding plans tailored to each client's needs and ensure alignment with project goals;
Requirements
  • Strong Communication Skills: Excellent verbal and written skills, with the ability to communicate clearly and professionally with both clients and contractors;
  • Customer Service Orientation: A client-first attitude with a commitment to providing a positive and supportive onboarding experience;
  • Responsiveness & Reliability: Punctuality, responsiveness, and follow-through are essential in this role;
  • Attention to Detail: Highly organized with a keen eye for detail, ensuring accuracy in documentation and onboarding tasks;
  • Multitasking Ability: Capable of managing multiple onboarding tasks and tracking progress across various projects;
  • Technical Proficiency: Familiarity with tools such as Google Sheets, Slack, Asana and other onboarding-related software;
  • Upper-intermediate English level.
What We Offer
  • Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation;
  • A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands;
  • Flextime: Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive;
  • Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps;

Estimated salary: $80,000 - $100,000 per year, depending on location and experience.



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