Customer Service and Operations Lead
hace 4 días
Unlock a World of Healthcare Possibilities
As a Customer Service and Operations Lead at Medtronic, you will be at the forefront of innovation and patient care. With a rich legacy of integrity and a commitment to diversity, our team is passionate about alleviating pain, restoring health, and extending life.
About the Role
We are seeking a seasoned leader to drive customer service excellence across Canada and LATAM. As a key member of our team, you will be responsible for leading and mentoring a team of customer service representatives, fostering a culture of collaboration and accountability, and developing strategies to improve customer satisfaction and operational efficiency.
Key Responsibilities
- Lead and mentor a team of customer service representatives to deliver exceptional service and support to customers.
- Conduct regular performance reviews, provide feedback, and support professional growth and development.
- Develop and implement best practices for customer interactions, workflow, and service delivery across both regions.
- Work closely with other departments, such as Sales, Technical Support, Credit, and Operations, to provide a seamless customer experience.
Requirements
- High school degree or equivalent.
- Fluent in English and French.
- Two or more years of experience in customer service, technical support, back office, or related roles.
- Excellent customer service skills and good conflict resolution skills.
- Experience in leadership roles, coaching, and customer service.
What We Offer
At Medtronic, we offer a competitive salary, flexible benefits package, and a commitment to our employees' lives. We recognize their contributions and offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
Benefits and Compensation
Medtronic offers a competitive salary ranging from $80,000 to $110,000 per year, depending on experience, and a flexible benefits package. We also offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
Why Join Us
At Medtronic, we are passionate about making a difference in the lives of patients and customers. We are a mission-driven leader in medical technology and solutions, and we are committed to diversity, equity, and inclusion. Join us for a career that changes lives.
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