Operations Manager, Supply Chain and Customer Service

hace 1 mes

Bogotá, Bogotá D.E., Colombia Diageo A tiempo completo

Job Overview

The Operations Manager plays a vital role in ensuring the smooth execution of supply chain and customer service operations. Reporting directly to the management team, this individual will be responsible for managing relationships with 3PLs, collaborating with internal teams, and handling order corrections and stock reconciliation.

Responsibilities

  • Manage orders from creation to delivery, providing transparency and relevant action on orders vs. forecast.
  • Handle all incoming customer queries and requests, following up on issues related to non-stock availability or price differences.
  • Support and follow up on credit and collection-related issues, ensuring minimal impact of credit blocks.
  • Continuously improve service levels in collaboration with internal teams and other parts of the business.
  • Audit Process Documentation to ensure accuracy.

Requirements

To succeed as an Operations Manager, you should possess:

  • Strong networking, influencing, and communication skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Excellent problem-solving and analytical skills.
  • Proven experience in supply chain and customer service operations.

Benefits

This is an exciting opportunity to join Diageo and contribute to the company's success. As an Operations Manager, you can expect:

  • A competitive salary of $45,000 - $60,000 per annum, depending on experience.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and career prospects.

About Us

Diageo is a leading global spirits company that values innovation, teamwork, and customer satisfaction. Our mission is to provide exceptional products and services to our customers while fostering a culture of inclusivity and respect.

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