SEO and Client Relations Specialist
hace 5 días
Job Title: SEO and Client Relations Specialist - LATAM
Location: Remote (EST Time zone)
Salary Range: up to 2500 USD
Work Schedule: Monday - Friday, 9 AM to 5 PM EST
Job Type: Independent Contractor
About the Company:
Sagan is a leading membership-based platform connecting top executives, founders, and CEOs with international talent. We bridge the gap between global talent and US-based businesses, offering a unique opportunity for career growth and development.
About the Role:
We are seeking a highly motivated digital marketing expert with a solid understanding of on-page and off-page SEO, as well as Google Business Profiles. The ideal candidate will have prior experience in SEO and a proven track record of managing client relationships effectively.
Key Responsibilities:
Client Relations and Support:
- Serve as the primary point of contact for clients, ensuring clear and effective communication.
- Manage client expectations and address their SEO-related queries and concerns.
- Educate clients on SEO best practices and performance metrics.
- Communicate regularly with clients to ensure their needs are met and to provide updates on ongoing projects.
SEO Management:
- Perform on-page and off-page SEO activities to optimize client websites.
- Manage and optimize Google Business Profiles for clients.
- Monitor and analyze client performance metrics, focusing on increasing client retention and satisfaction.
- Identify opportunities for upselling and downselling services to optimize client outcomes.
Project Coordination:
- Route client requests to the fulfillment team, ensuring timely and accurate completion.
- Ensure all work completed is promptly communicated to clients, including changes to Google Business Profiles, page completions, link acquisitions, and citations.
- Maintain accurate records in CRM and ensure effective task management.
Quality Assurance:
- Perform quality checks on client deliverables to ensure accuracy and completeness.
- Collect and utilize client feedback to continuously improve service offerings and client satisfaction.
Qualifications:
- Proven experience in SEO, including on-page and off-page optimization techniques.
- Familiarity with managing Google Business Profiles.
- Strong communication and interpersonal skills.
- Ability to multitask and prioritize client needs effectively.
- Proficiency in using CRM software and communication tools (e.g., Slack).
- Strong analytical skills for monitoring client performance and identifying areas for improvement.
- Empathy and emotional intelligence to understand client needs and build strong relationships.
Nice-to-Haves:
- Ability to conduct video calls with clients independently.
- Experience in gathering and utilizing client testimonials for marketing purposes.
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