Technical Support Specialist
hace 4 semanas
Job Title: Technical Support Tier 1
Work Location: On-site
Qualification: High School Diploma
Experience: 6 months
Number of Openings: 2
Roles and Responsibilities:
- Respond to customer inquiries in a timely manner
- Address technical issues and collaborate with other teams to drive resolution
- Troubleshoot customer connectivity problems
- Coordinate with engineers to diagnose and fix site issues
- Remain available to answer inbound calls
- Stay updated on changing processes and new company products
- Attend training sessions as assigned by management
- Be willing to work flexible hours during nights and weekends
Required Skills:
- Basic computer and network support knowledge
- Previous call center and CRM system experience desired, but not required
- Critical thinking skills, resourcefulness, and effective decision-making
- Exceptional conflict resolution and problem-solving skills
- Strong attention to detail
- Ability to multi-task and juggle multiple high-priority issues simultaneously
- Advanced English language proficiency
- Full availability
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