Technical Support Specialist
hace 19 horas
We are seeking a highly skilled and experienced Bilingual Technical Support Specialist to join our Information Technology division at J.S. Held. As a key member of our team, you will provide technical support and troubleshooting services for our accident reconstruction practice, ensuring the smooth operation of our software and hardware systems.
Key Responsibilities- Provide timely and effective technical support for software, data storage systems, laptops, and other technical issues.
- Manage integrations, configurations, updates, and changes to different systems, including Microsoft, Adobe, and Autodesk program suites.
- Effectively onboard new employees, ensuring all required systems are functioning correctly.
- Reactively and proactively address issues related to in-field laptop and software support.
- Handle tasks of varying degrees of importance and complexity in software and hardware troubleshooting, software compatibility, and integration of new or upgraded software versions.
- Collaborate with the cybersecurity team to address threats and vulnerabilities.
- Proven experience in a similar support role handling different types of systems of varying technical complexity.
- Extensive experience in installing, monitoring, and managing software services such as Adobe, Microsoft, and Autodesk applications, and specifically the updating, upgrading, and compatibility of these software titles with each other and other mainstream products.
- Strong knowledge of virtual desktop environments.
- Excellent problem-solving skills and the ability to prioritize tasks.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced, high-volume support environment.
- Bachelor's degree in computer science or similar disciplines.
- Experience with ServiceNow or similar platforms.
- Knowledge of cybersecurity best practices.
- Experience managing a large number of devices.
- Experience with onboarding and exits in a complex tech environment.
- Prolonged periods sitting at a desk and working on a computer.
- Flexible work environment allowing employees to work remotely when needed.
- Generous Annual Leave Policy.
- Comprehensive Medical Insurance.
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