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Technical Support Specialist

hace 2 meses


Perímetro Urbano Medellín, Colombia LinkGraph A tiempo completo
About the Role

We are seeking a highly skilled Technical Support Manager to join our team at LinkGraph. As a Technical Support Manager, you will be responsible for providing exceptional customer support to our clients, ensuring their satisfaction with our products and services.

Key Responsibilities
  • Attend daily SCRUM meetings to stay aligned with the team's goals and objectives.
  • Test specific product categories within the dashboard and report on usability issues, bugs, workflow problems, and more.
  • Communicate with clients on live chat and our virtual office to help solve problems and answer questions.
  • Develop and apply testing processes for new and existing products to meet client needs.
  • Lead product demos and customer onboarding calls with clients.
  • Discuss product issues with the team and adapt to the role as needed.
Requirements
  • Ability to keep up with a fast-moving team that's constantly building new products and features.
  • Customer success experience.
  • Technical expertise with a strong understanding of product development and testing.
  • Ability to record Loom videos demonstrating product issues and presenting solutions.
  • SaaS or SEO background is a plus.
  • Fluent in written and verbal English.
What We Offer

At LinkGraph, we offer a dynamic and fast-paced work environment where you will have the opportunity to grow and develop your skills. We are committed to enjoying life as we are to delivering best-in-class services and software. Our team culture is one of innovation, where each person is empowered to take on their own ambitious projects, with the support of their teammates.

Why Join Us

We are a growing team of diverse professionals who share the same goals: to be a part of a company that's on the edge of digital marketing, to make the world a better place, and to have fun doing it. We've got plenty of perks, but the biggest one is working with other energetic high-achievers.