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Team Leader

hace 2 meses

Bogotá, Bogotá D.E., Colombia Full Potential Solutions A tiempo completo
Overview

Full Potential Solutions (FPS) is a data-driven omnichannel solutions provider with a global presence, emphasizing a strong culture and employee well-being. Our organization is dedicated to delivering innovative solutions while fostering rewarding career paths.

At FPS, we prioritize our workforce and cultivate a positive culture to ensure our teams are engaged and achieve exceptional outcomes. We offer competitive benefits, including a robust compensation package, comprehensive medical coverage, and opportunities for professional growth.

Core Values:

  • Integrity - Emphasize teamwork, mutual respect, and ethical practices
  • Excellence - Aim for outstanding results, acknowledge performance, and promote continuous development
  • Accountability - Take ownership, take pride in your contributions, and evaluate outcomes
  • Grace - Value diversity, show care for colleagues, and personalize the work experience

Mission: To foster an environment where individuals can excel

The Team Leader serves as a specialist within the organization, ensuring adherence to processes and company standards.

Key Responsibilities
  • Oversee team recruitment, development, and performance management
  • Mentor team members towards achieving success
  • Provide support and resolve team-related challenges
  • Motivate team members to reach their highest potential
  • Collaborate with colleagues to creatively address issues
  • Employ effective questioning and listening techniques
  • Establish strong relationships with team members
  • Adapt strategies to meet business needs
  • Conduct supervisory evaluations as necessary
Qualifications
  • Preferably possess a college degree
  • At least 2+ years of leadership experience in BPO/Call Center/Customer Service
  • Familiarity with call center operations and customer service dynamics
  • Strong communication skills across all organizational levels
  • Detail-oriented, energetic, and reliable
  • Alignment with Core Values
  • Flexible regarding schedules and responsibilities
  • Comfortable with onsite work