Team Leader

hace 2 semanas


Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo
Job Title: Team Leader

This is a remote position that requires a highly motivated and organized individual to lead a team of Voicemail Agents. The successful candidate will be responsible for ensuring the team operates efficiently and effectively, maintaining the highest standards of service quality.

Key Responsibilities:
  • Lead, train, and manage a team of Voicemail Agents to ensure efficient and accurate communication of prescription information via voicemail.
  • Develop and implement training programs to enhance team skills and ensure adherence to company standards.
  • Conduct regular quality assurance reviews and provide constructive feedback to maintain high-quality service.
  • Manage scheduling to ensure full coverage across all shifts, including stepping in to cover shifts in cases of staff absence.
  • Monitor team performance by setting KPIs and conducting performance evaluations to drive continuous improvement.
  • Liaise with other departments to optimize communication processes and resolve any issues impacting service delivery.
  • Maintain a thorough understanding of the company's systems and operational procedures to provide effective support and troubleshooting.
  • Compute shrinkage and generate reports and analytics to support capacity planning and scheduling initiatives.
Requirements:
  • Proven experience in a team leadership role, preferably in a call center or customer service environment.
  • Excellent communication skills with a strong ability to manage and motivate a remote team.
  • High level of proficiency in English, both verbal and written, with the capability to clearly articulate messages and instructions.
  • Strong problem-solving skills and the ability to operate effectively in a fast-paced environment.
  • Demonstrated ability to conduct training sessions and perform quality assessments.
  • Flexibility to adapt to shifting priorities and manage multiple tasks simultaneously.
  • Reliable and committed to ensuring team adherence to scheduled shifts for 24/7 coverage.
  • Basic technical skills with familiarity in using computer systems and task management software.

  • Team Leader

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia Minacs A tiempo completo

    Job Title: Team LeaderAs a Team Leader at Minacs, you will be responsible for the day-to-day supervision of a group of call center associates. Your primary goal will be to ensure performance metrics are achieved by providing adequate coaching, motivation, and accountability.Key Responsibilities:Supervise a team of call center associates, ensuring they meet...

  • Team Leader

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia Besedo Colombia A tiempo completo

    {"title": "Job Description", "content": "Job SummaryWe are seeking a highly motivated and organized Team Leader to join our team at Besedo Colombia. As a Team Leader, you will be responsible for managing a comprehensive team and ensuring the delivery of high-quality results.Key ResponsibilitiesEstablish clear expectations and goals for the team to...

  • Team Leader

    hace 7 días


    Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    Job Title: Voicemail Team LeaderJob Summary:As a Voicemail Team Leader at BruntWork, you will oversee a dedicated team of Voicemail Agents responsible for communicating prescription information to pharmacies. Your leadership will ensure the team operates efficiently and maintains the highest standards of service quality.Key Responsibilities:* Lead, train,...

  • Team Leader

    hace 1 semana


    Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    Job Title: Team Leader Job Summary: We are seeking a skilled Team Leader to oversee a dedicated team of Voicemail Agents. The ideal candidate will have experience in team leadership, excellent communication skills, and a strong ability to motivate a remote team. Responsibilities: Lead, train, and manage a team of Voicemail Agents to ensure efficient and...

  • Team Leader

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    Job Title: Team Leader Job Summary: As a Team Leader at BruntWork, you will oversee a dedicated team of Voicemail Agents who are pivotal in the process of communicating prescription information to pharmacies. Your leadership will ensure the team operates effectively and maintains the highest standards of service quality. Responsibilities: Team...

  • Accounting Team Leader

    hace 4 semanas


    Bogotá, Bogotá D.E., Colombia Alfa Laval A tiempo completo

    Accounting Team LeaderWe are seeking an experienced Accounting Team Leader to join our team at Alfa Laval. As a key member of our finance team, you will be responsible for leading our accounting processes and ensuring the accuracy and compliance of our financial reporting.Key Responsibilities:Lead and manage the accounting team to ensure timely and accurate...


  • Bogotá, Bogotá D.E., Colombia Alfa Laval A tiempo completo

    Accounting Team LeaderWe are seeking an experienced Accounting Team Leader to join our team at Alfa Laval. As a key member of our finance team, you will be responsible for leading our accounting processes and ensuring the accuracy and compliance of our financial reporting.Key Responsibilities:Lead and manage the accounting team to ensure timely and accurate...


  • Bogotá, Bogotá D.E., Colombia Besedo Colombia A tiempo completo

    Job Title: Bilingual Junior Team LeaderWe are seeking a highly motivated and organized Bilingual Junior Team Leader to join our team at Besedo Colombia. As a Team Leader, you will be responsible for managing a comprehensive team and ensuring that all service levels and contractual KPIs are met.Key Responsibilities:Establish clear expectations and goals for...

  • Customer Care Team Leader

    hace 4 semanas


    Bogotá, Bogotá D.E., Colombia Iron Mountain A tiempo completo

    About This OpportunityWe're seeking a skilled Customer Care Team Leader to join our team at Iron Mountain. As a global leader in storage and information management services, we safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts.Key ResponsibilitiesLead a...


  • Bogotá, Bogotá D.E., Colombia Maersk A tiempo completo

    Job Title: Customer Experience Team LeaderMaersk is seeking a highly motivated and experienced Customer Experience Team Leader to join our team. As a key member of our operations team, you will be responsible for the operational management of assigned customers and will act as the supervisor for the provider of this service.Key Responsibilities:Ensure...

  • Sales Team Leader

    hace 1 semana


    Bogotá, Bogotá D.E., Colombia DocPlanner A tiempo completo

    Job Title: Sales ManagerAt Docplanner, we're on a mission to revolutionize the healthcare experience. As a Sales Manager, you'll play a critical role in driving our commercial strategy and leading our sales team to achieve exceptional results.Key Responsibilities:Develop and execute sales strategies to drive revenue growth and expand our market presence.Lead...

  • Payments Shift Leader

    hace 7 días


    Bogotá, Bogotá D.E., Colombia Betsson AB A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Payments Shift Leader to join our team at Betsson AB. As a Payments Shift Leader, you will be responsible for handling contacts related to payments queries raised by customers or internal/external parties, providing outstanding customer service, and facilitating internal communication.Main...


  • Bogotá, Bogotá D.E., Colombia Betsson AB A tiempo completo

    Job Title: Payments Shift LeaderWe are seeking a highly skilled and experienced Payments Shift Leader to join our team at Betsson AB. As a Payments Shift Leader, you will be responsible for handling contacts related to payments queries raised by customers or any internal or external parties.Main Responsibilities:Allocate and prioritize tasks during the shift...


  • Bogotá, Bogotá D.E., Colombia DHL Germany A tiempo completo

    Job Title: Team LeaderLocation: GSC BOGWe are seeking a highly skilled Team Leader to join our Logistics team in GSC BOG. As a Team Leader, you will be responsible for monitoring and optimizing regional or global programs, reducing complexity, and increasing productivity.Key Responsibilities:Lead a team of experts, specialists, and associate agents to...


  • Bogotá, Bogotá D.E., Colombia DHL Germany A tiempo completo

    Job Title: Team LeaderLocation: GSC BOGWe are seeking a highly skilled Team Leader to join our Logistics team in GSC BOG. As a Team Leader, you will be responsible for monitoring and optimizing regional or global programs, reducing complexity, and increasing productivity.Key Responsibilities:Lead a team of experts, specialists, and associate agents to...


  • Bogotá, Bogotá D.E., Colombia Alfa Laval A tiempo completo

    Accounting Team LeaderWe are seeking an experienced Accounting Team Leader to join our team at Alfa Laval. As a key member of our finance team, you will be responsible for leading our accounting processes and ensuring the accuracy and compliance of our financial reporting.Key Responsibilities:Lead and manage the accounting team to ensure timely and accurate...

  • Industry Leader

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia Amazon A tiempo completo

    Job Title: Industry LeaderAmazon is seeking a highly experienced Industry Leader to join our APJ Industry Partner Team. As a key member of our team, you will be responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers, including public sector.Key...


  • Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    Job Title: Bilingual Team LeaderThis is a remote position that requires a high level of customer service and team management skills.Responsibilities:Manage and lead a team of at least 5 remote customer support agents.Train other customer support and operations team members.Monitor team performance and report on metrics.Ensure high-quality customer service is...

  • Accounting Team Lead

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia Alfa Laval A tiempo completo

    Accounting Team LeaderWe are seeking an experienced Accounting Team Leader to join our team at Alfa Laval. As a key member of our finance team, you will be responsible for leading our accounting processes and ensuring the accuracy and compliance of our financial reporting.Key Responsibilities:Lead and manage the accounting team, including accounting...

  • Acquisition Leader

    hace 1 semana


    Bogotá, Bogotá D.E., Colombia PayU A tiempo completo

    About the RoleThe Acquisition Leader is responsible for overseeing and managing the process of acquiring payment services and solutions within the SEPDE, ensuring efficiency and compliance with policies and regulations related to financial transactions and franchise management.What You Will DoOversee operations related to the acquisition of payment services...