Team Leader

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Besedo Colombia A tiempo completo
{"title": "Job Description", "content": "Job Summary

We are seeking a highly motivated and organized Team Leader to join our team at Besedo Colombia. As a Team Leader, you will be responsible for managing a comprehensive team and ensuring the delivery of high-quality results.

Key Responsibilities
  • Establish clear expectations and goals for the team to achieve.
  • Ensure service levels are met by guiding the team and maintaining motivation.
  • Analyze statistics to detect areas of opportunity and implement corrective measures.
  • Conduct regular one-to-one meetings and provide feedback on performance and behaviors.
  • Review and evaluate shifts and skills to guarantee required coverage.
  • Capture suggestions for improvement and share with relevant functions.
  • Act as a Besedo Colombia ambassador and lead by example.
  • Interact with clients and agents through established channels.
Requirements
  • C1 English with excellent communication skills.
  • Located in Bogotá, Colombia.
  • Ability to manage sensitive content.
  • Knowledge in Excel.
  • High school diploma.
  • Tech-savvy.
What We Offer
  • Opportunity to work from home.
  • Additional annual leave.
  • Extended parental leave and sabbatical leave.
  • Make a positive impact on the digital world.
  • Stimulating and rewarding job in an international company.
", "lang_code": "en"}
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