Team Leader
hace 2 semanas
We are seeking a highly motivated and organized Team Leader to join our team at Besedo Colombia. As a Team Leader, you will be responsible for managing a comprehensive team and ensuring the delivery of high-quality results.
Key Responsibilities- Establish clear expectations and goals for the team to achieve.
- Ensure service levels are met by guiding the team and maintaining motivation.
- Analyze statistics to detect areas of opportunity and implement corrective measures.
- Conduct regular one-to-one meetings and provide feedback on performance and behaviors.
- Review and evaluate shifts and skills to guarantee required coverage.
- Capture suggestions for improvement and share with relevant functions.
- Act as a Besedo Colombia ambassador and lead by example.
- Interact with clients and agents through established channels.
- C1 English with excellent communication skills.
- Located in Bogotá, Colombia.
- Ability to manage sensitive content.
- Knowledge in Excel.
- High school diploma.
- Tech-savvy.
- Opportunity to work from home.
- Additional annual leave.
- Extended parental leave and sabbatical leave.
- Make a positive impact on the digital world.
- Stimulating and rewarding job in an international company.
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