Business Support Expert
hace 2 semanas
About the Role
We are seeking a highly skilled Support Analyst to join our team at Genius Sports Group. As a key member of our customer operations team, you will play a critical role in ensuring our customers receive timely and effective support.
Main Responsibilities
- Manage the support queue for inbound customer requests, resolving and escalating issues to internal teams as needed.
- Address user account-related requests, troubleshooting API and software access issues.
- Maintain internal documentation for common support-related questions and customer distribution lists.
- Collaborate with game day operations staff on game-related inquiries and outages.
Required Skills
- Effective communication in written and spoken English.
- 2+ years of experience in customer support, data delivery, or product operations roles.
- Proven experience working with external clients and partners.
- Technical skills in APIs and software platforms.
- Strong organizational and communication skills with the ability to prioritize and manage multiple projects.
- Ability to work collaboratively with cross-functional teams across time zones.
What We Offer
As a Support Analyst at Genius Sports Group, you will enjoy a competitive salary, annual leave allowance, and a range of benefits including health insurance, skills training, and more. Our team is empowered to work flexibly, remotely, and on working holidays, with opportunities to grow and develop your skills in a dynamic and inclusive environment.
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