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Administrative Coordinator

hace 2 meses

Medellín, Antioquia, Colombia Neostella A tiempo completo
About Neostella

We are a customer-centric organization that utilizes cutting-edge technologies to deliver innovative solutions to meet the unique needs of our clients' businesses. Our offerings include Neodeluxe Legal Solutions, Work-Relay process and workflow solutions for Salesforce, Robotic Process Automation, and Application Integration.

Job Summary

Under the direction of the Administrative Supervisor, the Remote Administrative Assistant provides administrative support to all legal departments and practice areas by completing various functional tasks and duties. The successful candidate will be responsible for submitting appeals and other case-related procedural items, processing electronic correspondence, and client file management.

Key Responsibilities
  • Finalize and submit appeals and other case-related procedural items in a timely and accurate manner via electronic portal, mail, fax, or email.
  • Accurately screen and process electronic incoming correspondence.
  • Accurately process outgoing electronic correspondence to include performing quality control procedures ensuring correct enclosures and recipients.
  • Accurately fulfill correspondence processing requirements based on type of correspondence.
  • Ensure all correspondence is filed in a timely and accurate manner.
  • Open new client files and complete initial case setup for legal staff.
  • Stay current on the department structure of the legal practice areas.
  • Learn and stay up to date with acronyms and abbreviations.
  • Learn and stay up to date on new or updated department procedures and processes.
  • Learn and maintain general knowledge of how the Administrative Department supports all legal practice areas across the firm.
  • Learn and master the use of internal software applications.
  • Meet or exceed all productivity requirements and deadlines set by Administrative Department leadership.
  • Adhere to the policies and practices in the Administrative Department Manual.
  • Perform other duties and projects as assigned.
  • Maintain communication regarding workload, capacity, and/or technical/process issues with Admin Leadership Team promptly.
Requirements
  • High school diploma, associate's degree preferred.
  • Fluency in English.
  • Proficiency in Microsoft Office Suite and Adobe Acrobat.
  • 1-2 years of administrative or related experience.
  • Strong work ethic.
  • Ability to work in both a collaborative and independent work environment.
Competencies
  • Service Focus:
    • Anticipates and responds to the needs and concerns of others.
    • Demonstrates an attitude of interest and care and approaches each situation with a positive outlook.
    • Shows respect for the diversity of team members and clients.
  • Planning/Organizational Skills:
    • Plans, coordinates, and establishes priorities to map out courses of action to achieve goals and objectives.
    • Seeks input from others on priorities and adapts work schedule to respond to changing demands and resources.
    • Stays focused and balances changing or competing priorities and responsibilities, ensuring multiple projects are delivered on time.
  • Collaboration:
    • Works with others and builds effective relationships to accomplish common team goals and objectives.
    • Shares ideas openly and receives input from others.
  • Integrity and Accountability:
    • Meets job expectations, takes personal responsibility for outcomes, and makes decisions based on sound judgment.
    • Uses resources in an efficient and cost-effective manner.
  • Communication:
    • Shares information, seeks feedback from others, and provides appropriate follow-up to ensure understanding of both the message and its intent.
    • Expresses ideas respectfully and shares information in a clear and concise manner using the appropriate mode of communication.
  • Adaptability:
    • Adapts to trends and adjusts style to respond appropriately to different and changing circumstances.
    • Adjusts methods and approaches to effectively carry out tasks in situations of ambiguity and uncertainty.
    • Embraces change and demonstrates a willingness to learn new computer applications, technology, and processes.
  • Managing Performance:
    • Enlists their manager's support in obtaining the information, resources, and training needed to accomplish their work effectively.
    • Promptly notifies their manager about any problems that affect their ability to accomplish planned goals.
    • Seeks performance feedback from their manager and from others with whom they interact on the job.
    • Takes significant action to develop skills needed for effectiveness in position.
    Benefits

We offer a fast and deep growing career path, pre-paid health insurance coverage with Sura for you and one additional member of your family, flex time, yearly ophthalmological health bonus, and the opportunity to improve your English skills by working side-by-side with international teams and projects, apart from fully personalized English classes, and more.

All resumes and application answers must be in English.