Global Operations Director
hace 4 semanas
About TaskUs: As a leading provider of outsourced digital services and next-generation customer experience, TaskUs empowers fast-growing technology companies to represent, protect, and grow their brands. Our cloud-based infrastructure enables us to serve clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. With a global workforce of approximately 45,000 employees across twenty-three locations in twelve countries, we are committed to a culture of constant motion, innovation, and excellence.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries ranging from $180,000 to over $250,000 per annum, depending on location and experience. In addition, we provide comprehensive benefits packages, inclusive of medical, dental, and vision coverage, as well as a range of employee wellness programs. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.
Job Description - VP, Global Accounts: As a key member of our leadership team, the Vice President of Global Accounts will drive operational consistency and performance for our largest clients. This role requires a strong leader who can establish an operational governance model to ensure efficiency, uniformity, and consistency across all geographies. The successful candidate will be accountable for the operational governance for key clients within the Global Accounts portfolio, focusing on legacy or new clients in the company's portfolio. Key responsibilities include establishing guidelines for performance evaluations, career advancement, and redeployment; partnering with leadership to maintain an efficient team structure and performance using analytics, processes, and tools; maximizing client engagements; and maintaining profit margins through the development of internal control systems to ensure accountability.
Requirements: To succeed in this role, you must have 8+ years of experience in a senior leadership position managing multiple sites and geographies, preferably in the BPO industry. You should demonstrate financial management and budgeting skills, with the ability to make sound business decisions based on data and statistics. A 'people first' leadership style with strong communication, interpersonal, and leadership skills is essential, along with a thorough understanding of organizational behavior, workforce planning, metrics, and analytics. If you are passionate about success and possess the skills and qualifications required for this role, we invite you to explore this exciting opportunity.
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