Customer Service Ambassador
hace 1 mes
About the Role
We are seeking a highly skilled Customer Service Executive to join our team at ArtistOnGo, a leading rental management platform for beauty and wellness professionals.
As a Customer Service Executive, you will play a vital role in delivering exceptional service to our users, ensuring a seamless experience and resolving any issues that may arise.
Your Key Responsibilities
- Provide primary support to hairstylists and salon owners, addressing inquiries, concerns, and feedback via various communication channels.
- Resolve customer issues and complaints promptly and effectively, demonstrating empathy and professionalism.
- Assist with onboarding new users, guiding them through the registration process and providing support as needed.
- Train new artists and salons on our platform.
- Collaborate closely with internal teams to escalate and resolve complex issues.
- Maintain accurate records of customer interactions and feedback using our CRM system.
Requirements
- 3+ years of experience in a customer service or client-facing role, preferably in a fast-paced environment.
- Excellent communication skills with the ability to effectively interact with diverse audiences.
- Strong problem-solving skills with a proactive approach to addressing customer needs.
- Fluency in English.
- Comfortable communicating over the phone, email, and text.
- Self-driven, motivated, and able to work independently.
About Us
ArtistOnGo is a rental management platform designed for beauty and wellness professionals. Our platform empowers professionals and salons by providing them with all the necessary resources for finding the right match and managing day-to-day operations.
We are backed by marquee VC funds and industry leaders, and we believe that the future of beauty and wellness commerce will be greatly enhanced when every professional has access to the resources needed to operate autonomously.
What We Offer
- The chance to transform an industry.
- An entrepreneurial culture and the opportunity to work with leadership.
- The opportunity to grow.
- High incentives and equity.
When applying, please state you found this job on Pangian.com Remote Network.
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