LATAM Commercial Cards Customer Service Specialist
hace 1 mes
Job Overview
Citigroup Inc. is seeking a LATAM Commercial Cards Customer Service Analyst to join our team at 12240 Colrepfin Ltda. in Brazil.
Salary:
$50,000 - $70,000 per year
The Customer Service Analyst will be responsible for assisting in customer-related activities and providing resolutions in coordination with the Customer Service team.
About the Role
This entry-level position is an excellent opportunity for someone looking to start their career in customer service.
The overall objective of this role is to address external customer issues and provide ongoing customer service support.
Responsibilities
- Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
- Ensure customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
- Conduct necessary analyses to address client needs
- Communicate resolutions to clients
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications
- Previous relevant experience preferred
- Experience in customer service
- Proven investigative, analytical and risk management skills
- Demonstrated ability to present concepts and influence/lead change
- Consistently demonstrate clear and concise written and verbal communication
- Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
Benefits
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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