Operations Director
hace 6 días
About Humanly: Humanly is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, Humanly serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
We prioritize our employees' well-being by offering competitive industry salaries around $80,000 - $120,000 per year, comprehensive benefits packages, and opportunities for growth. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.
What We Offer: At Humanly, we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. Humanly is committed to providing equal access to opportunities.
Job Description:A Business Process Lead will be responsible for managing the day-to-day business operations, managing a team of up to 150 FTE, and reporting into the Sr. Operations Manager.
- Manage TaskUs client relationships and be the POC on a day-to-day basis, providing them with updates in regards to performance, and presenting in business reviews (weekly, monthly, quarterly, and annually).
- Work closely with team leaders and teammates to ensure that they are equipped with the skills and knowledge necessary to succeed.
- Ensure that KPIs are being met consistently and solve business problems through innovation (example of KPI's: CSAT, AHT, Resolution rate).
- Bachelor degree in business administration or management.
- Excellent communication and presentation skills.
This application will be used for positions that are located on-site at one of our offices in Medellin. We ask that Business Process Leads have an open and flexible schedule - the hours of operations depend on the clients' needs.
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