Senior Manager Client Services
hace 2 semanas
**About TaskUs**:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
**What can you expect in a Senior Client Service Manager role with TaskUs**:
The Senior Client Manager is the guardian of the strategic customer relationship and orchestrates the deployment of resources to provide comprehensive products, services, and solutions to strategic key accounts. You will manage with autonomy both new and existing campaigns through the client lifecycle under the guidance of a Director or Senior Director and ensure that all campaign metrics/SLAs are met and all clients are highly satisfied with the teams' performance.
This role is also responsible for the retention of assigned accounts by delivering exceptional customer
service and technical expertise to meet overall client objectives. Other core responsibilities include facilitating and driving company best practices for internal and external communication to deliver customizable solutions to the client as well as looking for opportunities to round out current accounts and write referral business to assist in company growth.
**Required Qualifications:
- Coordinate and assist clients with strategic planning, setting goals and objectives, renewal planning and establishing timelines, including development of strategic plans, when appropriate
- Develop and execute account plans for assigned accounts to ensure retention
- Continuously helps identify the need for new products and develops innovative solutions for clients; identify and
- Capture new sources of revenue within assigned accounts through development of cross-selling initiatives
- Develop and deliver detailed, accurate and timely revenue forecasts to management
- Develop and negotiate contract terms, rates, plans, schedules, resources, involvement, and roles/responsibilities
**Preferred Qualifications:
- Experience in managing international teams
- Experience in managing customer care, call center, and/or back office operations is preferred)
- Specific experience operating at the C-level regarding negotiations, business development and relationship management
- Effective analytical, math and problem-solving skills, sound judgment, strong decision-making ability, confidence to make difficult decisions and excellent communication skills
- Must be organized, detail oriented and able to translate big picture ideas into client objectives
**Education / Certifications:
- Bachelor's degree and at least 3 years experience in start-ups or high growth companies is also preferred.
- Experience with process improvement and project management, intermediate to advanced knowledge of Excel, Zendesk, Salesforce CRM, Salesforce ServiceCloud, and Quantitative Modelling.
**Work Location / Work Schedule / Travel**:
- Must be able to commit up to 30% of the year traveling
**DEI Statement**:In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
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