Senior Director of Operations
hace 4 días
**About TaskUs**:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
**What We Offer**:At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
**About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.**
**TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States.**
**It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.**
**What does a Senior Director of Operations really do?**
**As a TaskUs **Senior Director of Operations**, you will be supporting one of today's fastest growing American companies to scale their operations. You will create solutions-focused ideas to ensure client success. You will play a direct role in the growth, change and innovation of the business by establishing strategic plans and initiatives. You will contribute first hand to the company's ambitious annual revenue growth goals.**
**Imagine starting your day with establishing and executing on strategic plans to optimize your clients' experience and services. You analyze performances and develop expectations to drive resource efficiency, sustainable quality, cost, and service delivery. You are passionate about driving change and innovation of the business with strategic initiatives. You drive results by increasing company profitability through process optimization, account development, and expansion strategies is a passion of yours.**
**As Sr. Director of Operations, you will**:
- ** Oversee a team of Subject Matter Experts who maintain services and operations for TaskUs clients and provide strategic consulting on the clients' global customer experience strategy**
- **Manage one of TaskUs' top client relationships, with potential to expand into a portfolio of Global-headquartered businesses**
- **Partner with TaskUs client(s) to continuously improve their process and technology to streamline their customer experience**
- **Interface between TaskUs client(s) and TaskUs operations to ensure TaskUs client(s) are receiving the world class services we are known for, and TaskUs employees receive the necessary training and development as needed, to be the best in the outsourcing industry**
- **Grow TaskUs client relationship(s) by identifying and consult on new services or optimizing services to existing client(s)**
- **procedures.
**Required Qualifications**:
- **5+ years of experience leading large scale global contact center operations in a mixed outsourced and in-house environment**
- **3+ years leading client services or consulting efforts for an organization, preferably in BPO**
- **Well-versed on a global scale with evolving digital trends and the Global startup and scale-ups ecosystem**
- **Proven success with introducing innovati
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