Leasing and Marketing Director

hace 1 semana


Colombia The Scion Group A tiempo completo
About The Scion Group

We're a dynamic organization that's redefining the student housing experience. Our mission is to create unique communities that feel like home, both on and off campus.

Job Summary

We're seeking a highly motivated Customer & Sales Experience Manager (CXM) to lead our team of relationship builders. As a CXM, you'll be responsible for implementing and maintaining initiatives that drive revenue growth and deliver exceptional customer experiences.

Key Responsibilities
  • Manage customer interactions on the sales floor, ensuring alignment with company standards.
  • Escalate customer feedback and implement solutions to improve sales barriers.
  • Develop and execute annual market and demand feasibility analysis to craft revenue plans.
  • Present performance results and provide recommendations to improve sales and revenue attainment.
  • Manage marketing budget and perform weekly market surveys.
  • Report on key performance indicators and maintain information within business intelligence.
Customer Experience & Marketing Initiatives
  • Provide immediate assistance to customers as needed.
  • Plan, promote, and execute customer experience initiatives for all customers.
  • Engage customers through social media and communication platforms.
  • Manage promotional material and property incentives.
Team Member Management
  • Schedule customer experience, sales, and marketing associates to maximize coverage.
  • Encourage and manage team members, supporting day-to-day operations.
  • Participate in recruiting and selection of team members.
  • Train and hold team members accountable for delivering exceptional customer experiences.
Qualifications
  • College graduate preferred, with a minimum of two years of customer service, sales, and/or community management experience.
  • Ability to work up to six days per week for necessary management coverage.
  • Values and fosters a sensitive and supportive approach to a diverse working and living environment.
  • Commitment to excellence and high standards, with acute attention to detail.
  • Excellent written and verbal communication skills.
  • Proficient in Microsoft Office and Property Management Systems.


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