Business Operations Support Specialist

hace 1 mes

Bogotá, Bogotá D.E., Colombia Sagan A tiempo completo
Customer Support Coordinator

About the Role:

We are seeking a highly organized and detail-oriented Customer Support Coordinator to join our team at Sagan. As a key member of our operations team, you will be responsible for managing customer support and coordination tasks to enhance customer satisfaction and maintain seamless operations.

About Sagan:

Sagan is an exclusive membership community that connects global talent with US-based businesses. We bridge the gap between international talent and leading American companies, providing a world of career possibilities.

Responsibilities:

  • Customer Communication: Contact clients to provide service updates, estimated time of arrival (ETA), and follow-up on recommendations.
  • Scheduling Appointments: Engage with customers on hold to schedule and confirm service appointments.
  • Data Entry & Documentation: Maintain accurate records in shared Microsoft Excel files, tracking customer interactions and concerns.
  • Problem Resolution: Use critical thinking to troubleshoot and address customer inquiries, escalating issues as necessary.
  • Permit Management: Learn to handle permitting processes, including scheduling inspections with relevant city authorities.
  • Critical Thinking: Actively listen to customer concerns, document significant issues, and communicate feedback to the office team.

Requirements:

  • Language Skills: Fluent in English with excellent verbal communication skills.
  • Organizational Skills: Strong attention to detail with the ability to manage high volumes of information.
  • Technical Skills: Proficient in Microsoft Excel and familiar with CRM software.
  • Customer Service: Previous experience in customer support or a related field is preferred.

About the Opportunity:

This role involves working with customers, vendors, and internal teams to resolve issues and ensure smooth operations. If you have excellent communication skills, a strong attention to detail, and the ability to work independently, we encourage you to apply.

Estimated Salary Range: Up to $2000 USD per month.

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