Business Operations Specialist

hace 1 mes


Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo
About the Role

We are seeking a skilled Business Operations Specialist to join our team in Bogota, Colombia. As a key member of our ScotiaTech hub, you will be responsible for ensuring the smooth operation of our technology systems and processes.

Job Summary

The successful candidate will have 3-5 years of technical work experience, with a proven ability to work in high-stress environments and manage multiple work streams. They will possess excellent organizational skills, strong critical thinking abilities, and sound judgement to evaluate and analyze information effectively.

Key Responsibilities
  • Perform Incident Management on incidents impacting Exception and Cheque Processing.
  • Assist management, peers, and business partners to improve stability and reliability of technology stacks and related end-to-end processes.
  • Conduct Root Cause analysis to identify why issues occurred and recommend preventive measures.
  • Manage day-to-day support desk duties, including ticket management, triage, and troubleshooting.
Requirements
  • 3-5 years of technical work experience in Service Now, Incident Management Practices, operating systems, and basic IT knowledge.
  • Excellent verbal and written English communication skills.
  • Ability to communicate incident status quickly and clearly via email.
  • Strong critical thinking skills and sound judgement to evaluate and analyze information effectively.
What We Offer
  • An estimated annual salary of $80,000 - $100,000 based on location and experience.
  • A competitive benefits package, including health insurance, retirement savings plan, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and career growth.
About Us

Scotiabank is a leading international bank with a presence in over 55 countries. Our ScotiaTech hub in Bogota, Colombia, is dedicated to supporting the Bank's technology systems and processes. We value diversity, inclusivity, and teamwork, and offer a positive work environment that fosters collaboration and innovation.



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