Business Operations Specialist
hace 1 mes
We are seeking a skilled Business Operations Specialist to join our team in Bogota, Colombia. As a key member of our ScotiaTech hub, you will be responsible for ensuring the smooth operation of our technology systems and processes.
Job SummaryThe successful candidate will have 3-5 years of technical work experience, with a proven ability to work in high-stress environments and manage multiple work streams. They will possess excellent organizational skills, strong critical thinking abilities, and sound judgement to evaluate and analyze information effectively.
Key Responsibilities- Perform Incident Management on incidents impacting Exception and Cheque Processing.
- Assist management, peers, and business partners to improve stability and reliability of technology stacks and related end-to-end processes.
- Conduct Root Cause analysis to identify why issues occurred and recommend preventive measures.
- Manage day-to-day support desk duties, including ticket management, triage, and troubleshooting.
- 3-5 years of technical work experience in Service Now, Incident Management Practices, operating systems, and basic IT knowledge.
- Excellent verbal and written English communication skills.
- Ability to communicate incident status quickly and clearly via email.
- Strong critical thinking skills and sound judgement to evaluate and analyze information effectively.
- An estimated annual salary of $80,000 - $100,000 based on location and experience.
- A competitive benefits package, including health insurance, retirement savings plan, and paid time off.
- Ongoing training and development opportunities to enhance your skills and career growth.
Scotiabank is a leading international bank with a presence in over 55 countries. Our ScotiaTech hub in Bogota, Colombia, is dedicated to supporting the Bank's technology systems and processes. We value diversity, inclusivity, and teamwork, and offer a positive work environment that fosters collaboration and innovation.
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