Strategic Consumer Insights Leadership Manager

hace 3 días


Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completo

Job Overview

NielsenIQ is seeking a highly skilled Customer Success Insights Manager to lead our team of analytical experts in delivering exceptional client satisfaction.

About the Role

The successful candidate will be responsible for managing and developing a high-performing team, ensuring timely delivery of high-quality reports that meet client business needs and quality standards. Key responsibilities include:

  • Team Management
    • Supervise quality check process and proper execution of ways of working
    • Encourage constant optimization and automation of deliverables to improve speed and quality of service
    • Oversee prioritization of tasks and effective communication across stakeholder teams
  • Client Service
    • Partner with onshore partners to ensure client objectives are met
    • Support management of client expectations
    • Consult with onshore partners regarding general deliverables' concerns
  • Training and Development
    • Establish high standards of performance and provide support, recognition, and feedback to develop associates
    • Develop top talents in the team and ensure succession plan is in place

Requirements

To succeed in this role, you will need:

  • 2+ years experience in team management with strong leadership competencies
  • 4+ years' experience in Marketing Research with exposure to multiple markets/clients
  • Fluent communication in English (C1 level)
  • Proven record of working in virtual environments and multicultural settings
  • University degree in Marketing, Economics, Data Science, or related field (preferred Postgraduate or MBA)
  • Strong analytical mind, numerical skills, and business acumen
  • High-level communication, negotiation, and client service skills
  • Project management and time management skills

Benefits

We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience, as well as:

  • Flexible working environment
  • Volunteer time off
  • LinkedIn Learning
  • Employee-Assistance-Program (EAP)

About NielsenIQ

NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. With a holistic retail read and comprehensive consumer insights, we deliver the Full View.

Diversity, Equity, and Inclusion

NielsenIQ is committed to reflecting the diversity of clients, communities, and markets within our workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products.



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