Salesforce Technical Business Specialist

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

About the Role

We are seeking a highly skilled Salesforce Technical Business Specialist to join our team at ScotiaTech. As a key member of our team, you will play a critical role in ensuring the success of our business strategies and objectives.

Key Responsibilities

  • Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
  • Deliver effective and efficient technical support to a portfolio of instances.
  • Partner with Architecture on understanding the design and integration.
  • Handle user requests and issues on a daily basis, provide support, and suggest workarounds to end-users to carry out their business workflows.
  • Able to articulate user needs and have a good understanding of applicable business systems and industry requirements.
  • Participate in walkthroughs/demos of applications during various stages of the project or application lifecycle.
  • Provide solutions and suggestions to the business from a holistic point of view and assist in the defining of detailed requirements.
  • Effectively research and analyze business requirements and translate them into quality systems requirement specifications (External Design Documents).
  • Actively participate in the systems implementation process and have a thorough understanding of the change management process.
  • Improve the end-user experience by finding scalable solutions and addressing complex ad-hoc queries.
  • Review JIRA ticketing intake system and update email notifications (for updates and new tickets) and make sure that new tickets get assigned to a resource and existing ones are actioned on.
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Actively pursue effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions, and conduct risk.
  • Champion a high-performance environment and contribute to an inclusive work environment.

Requirements

  • Must have:
    • Has a clear understanding of current IT practices and systems development techniques (Waterfall, Agile, etc).
    • Good working knowledge of Microsoft suite of products (Word, Excel, PowerPoint, Project).
    • Experience in handling customer issues, providing solutions/workarounds.
    • Working knowledge of databases such as SQL Server and able to create and run queries on their own.
    • 2 years of experience with Salesforce.
    • Prior experience in Business System Analysis.
    • University or college degree in a related discipline (Computer Science, Information Technology, Business Technology) or equivalent work experience.
    • B2 Level of English.

Working Conditions

  • Work in a standard office-based environment; non-standard hours are a common occurrence.

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