Strada Payroll Operations Specialist

hace 1 semana

Santa Marta, Magdalena, Colombia Strada A tiempo completo

At Strada, we are a technology-enabled company dedicated to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of over 8,000 experts and more than 30 years of expertise, we blend leading-edge technology with human ingenuity to help businesses across the globe scale efficiently. Supporting over 1,400 customers in 33 countries, we partner with our clients at every stage of their journey, driving their vision forward.

The role is designed to contribute to and be part of the team responsible for the support and execution of payroll activities and/or data management/customer services activities ensuring that output is accurate and on time. Responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required.

Key Responsibilities
  • Support Managers with client engagement ensuring all information is accurate and provided on time.
  • Provide support and guidance for all implementations and go lives.
  • Provide daily functional support to the teams, to support the successful delivery of payrolls and own the end to end payroll process with necessary sign offs.
  • Maintain the Client Solution workbook.
  • Update, maintain and enforce Defined Work Instructions (DWIs) and other process documentation.
  • Ensure and Sign Off System Maintenance Testing.
  • Support review of the Statement of Works before its shared with the Client to ensure its fit for purpose.
  • Optimize HR administrative processes driving efficiency and automation.
  • Liaise with customer process leads regarding process gaps, client issues, and escalation handling maximizing client satisfaction.
  • Resolve technical issues escalated from the team and report system issues/defects correctly and log tickets with necessary details and evidences.
  • Resolve functional issues escalated from the team and ensure processes are reported correctly and logged with necessary details and evidences.
  • Work with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programmes.
  • Manage the legislation roadmap and ensure the team are upskilled in upcoming changes and processes are updated where needed.
  • Support Year End.
  • Recognize and deal appropriately with sensitive and confidential information.
  • Proactively identify upsell opportunities.

This position requires relevant experience administering Payroll in an HR consulting, HR Outsourcing or Corporate environment. A good understanding of payroll processes, practices, and associated legislation is also essential. The salary for this role is approximately €60,000 per annum, depending on location and experience. We offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing global organization.

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