Senior Hr Customer Service Specialist

hace 1 semana


Santa Marta, Magdalena, Colombia Strada A tiempo completo

About Strada


At Strada, we're passionate about delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With over 30 years of expertise and a team of more than 8,000 experts, we blend leading-edge technology with human ingenuity to help businesses across the globe thrive. Our commitment to diversity, equity, and inclusion is at the heart of everything we do.



The Role


We're seeking an experienced Senior Hr Customer Service Specialist to join our global team. As a key member of our customer services activities team, you will be responsible for supporting and executing customer service activities, ensuring accuracy and timeliness in all outputs.



Your Responsibilities


You will independently perform customer service activities as per agreed calendars and KPIs, support statutory and year-end reporting, use your expertise to advise clients on queries and issues, and ensure a strong understanding of country-specific legislation and tasks. You will also support knowledge transfer, conduct system maintenance testing, liaise with third parties, and contribute to root cause analysis.



Requirements


To succeed in this role, you will need to demonstrate 100% attainment of customer SLA agreements, professionalism, adherence to security and compliance procedures, flexibility, attention to detail, excellent Dutch written and verbal skills, and good English skills.



Benefits


We offer a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization. Our benefits include health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, and a number of voluntary benefit options.



Estimated Salary: $60,000 - $80,000 per annum, depending on location and experience.


We are an equal opportunities employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional customer service and have the skills and qualifications required for this role, please submit your application. We look forward to hearing from you



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