Training Coordinator Expert

hace 3 días


Puerto Bogotá, Cundinamarca, Colombia Sagan A tiempo completo

About the Role:

We are seeking a highly skilled Training Coordinator to join our customer success team at Sagan. As a Virtual Learning Facilitator, you will play a pivotal role in delivering engaging and practical training sessions on our software products via Zoom.

Key Responsibilities:

  • Deliver Interactive Training Sessions: Conduct compelling training sessions for client groups via Zoom, tailoring approaches to meet diverse needs and skill levels of participants.
  • Develop and Maintain Training Materials: Create and update comprehensive resources, such as presentations, user guides, and FAQs, collaborating with internal teams to enhance training content and delivery.
  • Product Knowledge Mastery: Attain expert-level understanding of our software products, including new features and updates, participating in internal product meetings and training sessions to stay informed.
  • Collect and Manage Feedback: Facilitate client feedback during and after training sessions, documenting and analyzing feedback to identify common themes and areas for improvement.
  • CUSTOMER SUPPORT ASSISTANCE: Respond to customer inquiries and support tickets when not conducting training sessions, contributing to knowledge base articles and support documentation.

Qualifications:

  • Communication Skills: Exceptional verbal and written communication skills.
  • Presentation Skills: Experienced in leading virtual training sessions for groups of varying sizes.
  • Instructional Design: Knowledge of adult learning principles to design engaging training sessions.
  • Client Engagement: Strong interpersonal skills to adapt training styles to client needs.
  • Organizational Skills: Ability to manage multiple training sessions, scheduling, and follow-ups.
  • Team Collaboration: Willingness to support and collaborate with customer support teams.

Salary Range: Up to $2,700 USD per month, depending on experience and qualifications. Benefits include flexible work arrangements, opportunities for professional growth, and a dynamic work environment.

Location: Remote (EST Time Zone)

Job Type: Full-time, Independent Contractor Position



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