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IT Support Specialist

hace 2 meses

Perímetro Urbano Santiago de Cali, Colombia TaskUs A tiempo completo

About TaskUs: TaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our mission is to help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure and a team of highly skilled professionals.

Our Culture: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. We foster a culture of constant innovation, exploring new technologies, and mastering consistency in an ever-changing world. Our inclusive environment and positive impact on the community are reflected in our various departments, including Total Rewards, Wellness, HR, and Diversity.

Job Responsibilities:

  • Provide and supervise level 2 technical support staff, involving the execution and supervision of password resets, desktop/laptop setup, patching, technical coordination of new hire/term process, and other technical tasks.
  • Monitor and manage system health, evaluating and reporting on availability, performance, and capacity.
  • Lead or drive processes to identify operational and security problems with assigned systems and provide technical support to resolve them promptly.
  • Participate in the design and implementation of enterprise-wide technical projects, ensuring delivered solutions meet identified requirements.
  • Research, plan, and coordinate upgrades and changes to existing systems and implementation of new systems and technology.
  • Understand and comply with all departmental policies and procedures for incident, request, change, problem, and systems management.
  • Train and develop peers and support staff in systems monitoring, routine administration, and troubleshooting for assigned systems.
  • Coordinate vendor support of assigned hardware/software/systems/services.

Requirements:

  • Bachelor's Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course.
  • Certifications: ITIL v3, ServiceNow preferred.
  • 3 years of IT Desktop Admin/Supervisor/Manager and people-management experience.
  • Strong time and project management skills.
  • Strong problem-solving, decision-making, and analytical skills.
  • Well-organized and good follow-through on commitments to customers.
  • Written and verbal fluency in English is required for this role.

Work Environment:

  • On-site
  • 48 hours weekly

TaskUs is an equal opportunities employer and welcomes applicants from diverse backgrounds. We are committed to providing equal access to opportunities and will make reasonable accommodations for individuals with disabilities.