IT Infrastructure Specialist

hace 3 días


Departamento de Risaralda, Colombia Hitachi Energy A tiempo completo

About the Role:

At Hitachi Energy, we're seeking an experienced IT Infrastructure Specialist to join our team. As an IT Infrastructure Specialist, you will be responsible for diagnosing and resolving IT-related issues effectively and efficiently. You will ensure that computers are delivered in a 'ready-to-use' condition for IT users, provide ad-hoc training to users on common IT issues, and guide them through self-service tools. You will also manage the physical stock of devices and accessories, including updates in the Configuration Management Database (CMDB), conduct regular inventory checks for relevant hardware, coordinate logistics by utilizing local logistics providers to transport and relocate devices between locations, and handle warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors. Additionally, you will identify and report potential risks that could impact the quality of OSS services, offer support to end users, and ensure the functionality of IT equipment and software in meeting rooms and other user collaboration areas as part of desk-side support. You will host and assist third-party technicians and perform routine checks of computer rooms, including monitoring temperature, air conditioning, cabling, and general functionality. You will adhere to prescribed OSS governance, which involves participating in meetings and following the escalation process, among other responsibilities. You will also follow OSS procedures as outlined in the Runbook, Standard Operating Procedures (SOPs), and knowledge articles. Furthermore, you will recommend equipment modifications or improvements to achieve operating efficiencies and ensure customer satisfaction within a factory environment (when applicable). You will support process engineering & maintenance as related to non-standard IT hardware, non-standard systems, IT-related production equipment, machine control issues, etc. (when applicable). As an IT Infrastructure Specialist, you will be responsible for the setup and deployment of hardware of various types of software (when applicable). Your Background Formal qualification in IT completed from an accredited university or college OR completed an apprenticeship in the field of IT. 2 years of experience in similar roles. Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences in local language and English. (Fluent in English is a mandatory requirement) Proactive and solution-oriented mindset. Demonstrates an ability to work independently and is self-driven.



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